Changing how 3,500,000 people in Puerto Rico think about banking


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CASE STORY

ORIENTAL BANK

When Puerto Rico-based Oriental Bank made an acquisition that would double its size, it faced a significant challenge: continuing business-as-usual operations while simultaneously transforming operations, transitioning technology and tools, training staff and converting $5 billion in assets to prepare the bank for its bold new path.

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It turned to FIS to help. FIS effected a seamless transition and helped Oriental drive its business forward and reinvent itself with new operating and technology models and lending capabilities that meet the unique needs of Puerto Ricans.

The result? By empowering a largely unbanked population with banking options they can use, Oriental – now the island’s third-largest bank –transformed the banking experience and became Puerto Rico’s most customer-centric bank.

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