Register Now


Join us for the annual FIS Mobile Client Meeting to learn about the latest trends and technologies shaping the mobile landscape. Take an in-depth look at how FIS Mobile is enabling you to transform the mobile banking user experience – seamlessly connecting your customers to their finances. Hear from FIS Mobile leaders and clients, network with peers, see new product demos and enjoy the sights and sounds of San Francisco.


Theresa Payton

Former White House CIO, Cybersecurity Authority & Expert on Identity Theft and the Internet of Things

Named one of the top 25 Most Influential People in Security by Security Magazine, Theresa Payton is one of America’s most respected authorities on Internet security, data breaches and fraud mitigation.

The first female to serve as White House Chief Information Officer, Payton oversaw IT operations for the President and his staff from 2006 to 2008. Previously, she held executive roles in banking technology at Bank of America and Wells Fargo, facilitating her broad knowledge of cybersecurity risks and measures in the financial services industry. Currently, as the founder, president and CEO of leading security, risk and fraud consulting company, Fortalice Solutions, LLC, she remains the expert who organizations go to for help understanding and improving their IT systems.

Recognized as a 2015 William J. Clinton distinguished lecturer by the Clinton School of Public Service, Payton captivates audiences with a fascinating narrative on the world of cybersecurity, including insight and methods critical to protecting organizations and information from rapidly evolving cyberattacks.


FIS Mobile State of the Business

Speaker: Doug Brown
Doug Brown, SVP & GM, will set the stage for the event with an overview our line-up of engaging speakers and sessions. Brown will kick off with an update on the state of FIS Mobile business and strategic objectives. As a key area of focus, he will discuss our latest initiatives dedicated to driving mobile success and ROI for our clients.

Mobile Product Roadmap

Speaker: Alex Yi
Alex Yi, SVP, Product, Platform & Services, will discuss highlights of our latest release. Yi will provide an update on how we’re continuing to differentiate our clients with in-market and forthcoming features. He will also overview how the latest industry trends continue to shape our core business tenets – engagement, sales and marketing, data insights, commerce and digital convergence – and drive our product direction.

Expanding Horizons: Delivering Value Through New Products and Verticals

Speaker: Hitesh Bajaj
Hitesh Bajaj, VP, Mobile Commerce and New Products, will provide a snapshot of our latest initiative to expand our mobile solution into new verticals and value-added features. Whether it’s unbanked or underbanked prepaid card holders, or credit card users looking to manage their account on-the-go, FIS is now delivering tailored solutions for both prepaid and credit customers. Bajaj will also provide the latest information regarding the new capabilities of our recently launched and highly successful solution, Cardless Cash.

Big Data and the Internet of Things: Boon or Bust for Your Cybersecurity Efforts?

Speaker: Theresa Payton
Marketing databases, customer analytics and behavioral patterns are easier to manage with big data—but will these data elements be safe from hackers? And what is the impact of the Internet of Things? Payton will explain how to harness the power of big data and build your big data to achieve business goals while adding in safeguards to fight cybercriminals. She’ll also explain how the Internet of Things may be the ultimate driver of global change.

Powering Mobile Payments and Commerce

Speaker: D.J. Asad
As the mobile payments and commerce space continues to evolve, learn how FIS is helping your institution keep up with customers’ emerging demands in mobile payments. Be sure to catch D.J. Asad, Senior Director, Mobile Commerce, who will deliver an industry update on in-app, online and in-store payments and new developments in mobile commerce.

Looking Ahead to Digital Transformation

Speaker: Susan Hawkins
Susan Hawkins, EVP and GM, Digital Finance and Payments, will provide key insights on how the convergence of digital channels will affect banks – and what FIS is doing to make sure you’re equipped to win in digital. Hawkins’ session will cover our solution strategy, which seamlessly combines online, mobile and tablet through a unified experience that provides industry-grade security, scalability and analytics. Learn how we’re expanding into new channels, including IoT, voice and more.

Mobile 2025: A Glimpse into the Future of Mobile

Speaker: Javelin Strategy and Research
More details to come.

Design for Evolving Form Factors

Speakers: Kyle Tait
We’re making radical changes to enhance our user experience (UX) for your customers. Hear from our Mobile UX Director, Kyle Tait, on the strategy behind our UX evolution, the value of delivering an operating system-specific mobile experience and how native app design continues to shape our efforts. Tait will discuss key trends in the UX landscape – specifically, the importance of a design strategy that anticipates for the growth of digital channels and emerging form factors.

Analytics and Data-driven Marketing

Speakers: David Favela, Amanda Burk
As digital channels expand and consumers increase their digital interactions, financial institutions stand to gain a wealth of data insights. This data represents a strategic opportunity to improve your customer understanding, engagement and marketing. Hear from David Favela, Director of Business Intelligence, on why your mobile data is invaluable and how we’re empowering clients with best-in-class analytics. Amanda Burk, Director of Product Marketing, will discuss how this data can be leveraged to optimize marketing efforts.

Protecting Your Customers from Emerging Threats

Speaker: Stephanie Sawyer
Stephanie Sawyer, Mobile Product Manager specializing in security and compliance, will provide a detailed overview of emerging threats in the mobile FinTech arena. She will examine industry trends, compliance and explore how to balance security with user experience. Sawyer will also breakdown the new FFIEC Appendix E guidance on mobile financial services and discuss what these guidelines mean to financial institutions.

Driving Profitability with Business Mobile Banking

Speakers: Mac Glore
Join Mac Glore, Senior Product Manager, in his discussion of the product roadmap for Business Mobile Banking, key mobile user trends in Cash Management and how the solution enables clients to stay competitive in their markets. Glore will also demonstrate how our solution delivers value to a diverse set of end users – from corporate clients to small business customers in the Cash Management and Treasury spaces. He will also illustrate how we continue to leverage leading-edge security solutions help your institution safeguard against fraud.

Future Blueprint: Platform Direction for Consumer and Business Mobile

Speaker: Dougal Brindley
Join Dougal Brindley, Director, Mobile Product, and Lou Byfield, Director of Product Management, to gain insight on features and functionality for inclusion in future consumer and business mobile banking roadmaps. Brindley and Byfield will set the stage for the Game of Value – a small group discussion on the prioritization of new product offerings.

Game of Value – Breakout Sessions

Help shape the future direction of FIS Mobile Products. We will be hosting interactive breakout sessions that allow you to help prioritize new product and feature enhancements in consumer and business mobile banking product development. The results from these sessions will be revealed at the close of the conference.

Marie Costers

Celebrating Customer Success: Perspectives on Winning with Mobile

Speaker: Lou Byfield
Hear firsthand feedback from our clients on how our solutions are enhancing their competitive advantage and overall customer engagement. Our Director of Product Strategy, Lou Byfield, will lead a panel of mobile banking clients that will share insights and best practices on how mobile can generate revenue, differentiate their institution and delight customers.

Game of Value Results and Wrap-up

Speakers: Dougal Brindley, Doug Brown
Hear the results from our Game of Value – revealing what attendees value most regarding upcoming enhancement to our product suite. Join Dougal Brindley as he provides greater insight into what other financial institutions are prioritizing moving into 2017. Doug Brown will be concluding our event and providing instructions for our scenic boat tour of the San Francisco Bay.


9:00 a.m. – 12:00 p.m.  Registration
12:30 – 1:00 p.m.  FIS Mobile State of the Union
 Doug Brown, Senior Vice President and General Manager, FIS Mobile
1:00 – 1:45 p.m.  Mobile Product Roadmap
 Alex Yi, Senior Vice President, Products, Platforms and Services, FIS Mobile
1:45 – 2:30 p.m.  Expanding Horizons: Delivering New Value Through Credit, Prepaid and Merchant Capabilities
 Hitesh Bajaj, Vice President, Mobile Commerce and New Products, FIS Mobile
2:30 – 2:45 p.m.  Break
2:45 – 3:45 p.m.  Big Data and the Internet of Things: Boon or Bust for Your Cybersecurity Efforts?
 Theresa Payton, Former White House CIO, Cybersecurity Authority and Expert on Identity Theft and the Internet of Things
3:45 – 4:30 p.m.  Powering Mobile Payments and Commerce
 DJ Asad, Director, Mobile Commerce, FIS Mobile
4:30 – 5:00 p.m.  Travel to Battery Office
 735 Battery Street, San Francisco, CA 94111
5:00 – 6:30 p.m.  Welcome Reception
 Demos and dinner hosted at the Battery Office.
6:00 – 8:00 a.m.  Breakfast
8:00 – 8:05 a.m.  Welcome and Overview
 Doug Brown, Senior Vice President and General Manager, FIS Mobile
8:05 – 9:00 a.m.  Looking Ahead to Digital Transformation
 Susan Hawkins, Executive Vice President and General Manager, FIS Digital Finance and Payments
9:00 – 9:45 a.m.  Mobile 2020: A Glimpse into the Future of Mobile
 Leading Industry Analyst
9:45 – 10:00 a.m.  Break
10:00 – 10:30 a.m.  Design for Evolving Form Factors
 Kyle Tait, Director, Mobile User Experience, FIS Mobile
10:30 – 11:00 a.m.  Data Driven Marketing and Analytics
 Amanda Burk, Director, Product Marketing, FIS Mobile
 David Favela, Director, Data and Analytics, FIS Mobile
11:00 – 11:30 a.m.  Protecting Your Customers from Emerging Threats
 Stephanie Sawyer, Product Manager, FIS Mobile
11:30 a.m. – 12:00 p.m.  Driving Profitability with Business Mobile Banking
 Mac Glore, Product Manager, FIS Mobile
12:00 – 1:00 p.m.  Lunch
1:00 – 2:00 p.m.  Future Blueprint: Platform Direction for Consumer and Business Mobile
 Dougal Brindley, Director, Product Management, FIS Mobile
 Lou Byfield, Director, Product Management, FIS Mobile
2:00 – 2:45 p.m.  Game of Value
 Consumer and Business Banking Break-out Sessions
2:45 – 3:00 p.m.  Break
3:00 – 3:45 p.m.  Celebrating Customer Success: Perspectives on Winning with Mobile
 Panel Discussion
3:45 – 4:15 p.m.  Wrap-up and Game of Value Results
 Panel Discussion
5:00 – 5:15 p.m.  Walk to Hornblower Cruise – Sponsored by TimeTrade®
 Cruise embarks promptly at 5:45 p.m. and returns at 9:00 p.m

   Download agenda

*The agenda is subject to change.



Demo Reception – Monday, Sept. 26, 5:00 – 6:30 p.m.

Join us for demos, drinks and hors d’oeuvres at our San Francisco office.

Dinner Cruise – Tuesday, Sept. 27, 5:45 – 9:00 p.m.

San Francisco is one of the most beautiful cities in the world—and you can see its legendary landmarks from the comfort of a luxury yacht, the California Hornblower. We’ll have cocktails and dinner as we sail around the bay. As the sun sets and the city lights come up, you’ll get a breathtaking view of the Golden Gate Bridge, Coit Tower and the TransAmerica pyramid, among many other sights during this three-hour cruise.

Significant others are invited at a discounted rate of $150/person. You can indicate this choice during registration.

Time TradeTimeTrade creates conversations that drive business. The company’s Customer Engagement Cloud solution enables business of all types and sizes to convert digital first touch interactions into high-value meetings. The world’s leading enterprise-class online appointment scheduling solution, TimeTrade has created 400 million conversations between consumers and businesses, directly translating into more than $3 billion in commerce every year.


Conference Fees 
Early bird rate – $449
Standard rate – $599 (between July 1 – Aug. 26)

Conference Cancellation Policy
A 15-percent refund fee will be charged for all cancellations before Aug. 26. There are no refunds for cancellations made after Aug. 26.

Hotel Costs
If you are planning to stay with us in San Francisco, visit this link to reserve your room at the Park Central Hotel, San Francisco.

A block of rooms have been reserved at a special rate of $289 per night (plus tax). The rate is good for bookings made through Aug. 26. Reservations made after that date are subject to availability and hotel pricing.

Hotel Cancellation Policy
There is a 72-hour cancellation policy at the Park Central Hotel, San Francisco. Please contact the hotel directly at 888.627.8561 to cancel your room.



If you don’t find the answers you’re looking for below, please contact Jill van Haaften at

1. How do I register?

To register, visit our registration site and complete the registration form online.

2. Can I make a change to my registration?

To make changes to your registration, visit our registration site, enter your confirmation number and make your modifications If you are unable to find your confirmation number, contact Jill van Haaften at

3. What do I do if I need to cancel? What is your cancellation policy?

If you need to cancel your registration, email your cancellation to Jill van Haaften at as soon as possible. Refer to the cancellation policy by visiting the Details and Cost section on this page. Hotel reservations must be cancelled by calling your hotel directly.

4. When is the hotel reservation cutoff date? What do I do if I miss it?

Effective until Aug. 26, a block of rooms at the Park Central Hotel, San Francisco has been reserved for 2016 Mobile Client Meeting attendees at a special FIS rate of $289 per night (plus tax). Reservations made after that date are subject to hotel availability and pricing.

To make a reservation at the special FIS rate, refer to the Hotel and Travel Information tab on the left. Room reservations and hotel charges (including phone, incidentals and meals, except those indicated on the conference schedule) are the responsibility of the attendee. All hotel changes and cancellations must be done by calling the hotel directly.

5. When is the meeting registration cutoff date?

Registrations will be accepted up to Aug. 26. This conference has a limited number of attendees and as such a closing date for registration.

6. When is early bird registration?

Early bird registration is from April 1 – June 30.

7. Are the conference facilities wheelchair-accessible?

FIS recognizes the need to comply with the Americans with Disabilities Act. Please contact Jill van Haaften at so we can accommodate any special needs you may have.

8. What is the conference attire?

Conference attire is California business casual. For men, we suggest collared shirts with nice jeans or dress slacks with polo shirts. For women, we suggest dress slacks or skirts with business-appropriate tops or sweaters. September in San Francisco is the best time of year to visit, but if the fog rolls in, having a sweater or light coat is essential. Please check the weather forecast prior to arriving.


Welcome to FIS’ 2016 Mobile Client Meeting (MCM) online registration. All meeting registrations include access to insightful general sessions, panel discussions, Break-out sessions and engaging networking opportunities.

After registering, please make your hotel reservations at the Park Central Hotel, San Francisco. A block of rooms has been reserved at a special rate of $289 per night (plus tax) through Aug. 26. Reservations made after Aug. 26 are subject to hotel availability and pricing.




If you have any questions, please contact the conference event planner, Jill van Haaften at