FIS Insights - Research Presentations
|Driving Customer Loyalty and Profitability |
This presentation highlights findings from FIS’ survey of 3,345 primary checking account holders that explored the components of loyalty to banks. The research segments banking customers based on loyalty, profitability and potential profitability. It also discusses how financial institutions can improve the health of their customer relationships and boost their bottom lines.
|Profitable Check Migration |
This presentation highlights findings from FIS’ survey of 3,204 adults to determine why consumers select paper checks as a form of payment when various electronic options are available and more convenient. This study examines the incentives required to migrate consumers from paper checks to electronic payment methods for POS, P2P and bill payments.
|Mobile Banking and Payment Trends — What You Need to Know |
This presentation highlights the findings from FIS’ survey of 4,000 mobile phone owners. FIS questioned consumers about accessing their bank accounts and paying bills via their mobile phones. The research also examined consumer receptivity toward mobile remote deposit capture and mobile payment via near-field communications (NFC). The research conclusively concludes that as penetrations of smartphones and banking apps grow, the path of mobile banking adoption is moving quickly from early adopters to early majority.
|What Small Business Wants from Banking & Payments |
This presentation highlights findings from FIS’ survey of over 2,200 small businesses. FIS questioned small business financial decision makers from companies with more than one employee and less than $20 million about their business banking usage and habits. Small businesses want help in a wide range of areas that banks can address with existing product sets: “basics” to save time and money; cash flow management; balance sheet management; administration and advice on money management for owners and their employees.
|Small Business Adoption of Payroll Direct Deposit |
This presentation focuses on usage of and attitudes toward payroll Direct Deposit services by small businesses. Findings are based on a NACHA / FIS survey of over 2,200 small business financial decision makers. Although awareness of Direct Deposit services provided by banks is almost universal, financial institutions play a modest role in influencing adoption of Direct Deposit. About one-half of small businesses have never been approached by their bank, accounting firm or payroll processor about Direct Deposit.
|Building Profitable Relationships with Multichannel Consumers |
This presentation introduces findings from FIS’ survey of 1,800 consumers to better understand their banking channel usage and their ability and willingness to modify their behaviors in ways that could lead to increased profitability for their banks. Findings show although consumers are motivated to consolidate their deposit balances to avoid paying fees, relatively few have the means to do so. But, there is substantial opportunity to gain a larger share of the banking wallet through relationship-based product packages.