FIS Collections Service is a multilingual, dual site, multi-channel, inbound and outbound collections service for organisations offering financial services to consumers and businesses. We achieve exceptional results by building effective relationships with the delinquent customer. Unlike competitors and in-house operations, we can build bespoke pricing models geared around the specific business requirements of the client or project.
- Fully regulated to EU standards.
- Can cover a range of needs from specific projects through to full receivables management.
- We can operate on any scale.
- Has a dynamic, motivated and well-trained team from pre-delinquency to charge off.
Pricing can be based around performance incentives, SLAs, activity based pricing or any other agreed bespoke model to align our service performance with the specific objectives of each client or project. Uniquely, FIS proactively analyses debt to identify fraud and risk patterns to drive long-term savings which we share with our clients in quarterly review forums.