Customer contact centre
The FIS Contact Centre Service is a 24/7/365, multisite, multilingual, inbound/outbound service specialising in the financial industry.
We deliver a consistent customer experience, whether electronic, written or voice-based, to a standard far ahead of industry norms and regulations. The service is available for all sizes of operation, including start-ups.
Our staff all have specialist training in the unique demands of the financial services industry and are competent to handle scripted and non-scripted dialogue. Services include both transactional and sales related activity.
Unlike in-house arrangements or any of our competitors, our service is designed to help get new initiatives to market fast, and cope with rapid changes in both scale and scope.
Whatever the scale of requirement, we always deliver to the same high standards, keep within regulatory compliance, and are even happy to commit to results-based SLAs.