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FIS Client Support Center Quality Customer Service has always been a hallmark of FIS. We have tailored the information in the Client Support Center to provide you with the online tools you need to help you get the most out of your FIS products and services. Based on your institution's products, you can use the Client Support Center to contact Client Services using the Rapid Reference Guides in the Contact Us link , catch up on the latest Alerts and Bulletins , log a question or issue into our Case Management System, download the latest software release and sign up for training classes. | FIS eAccess Formerly named eFunds Online, this secure site provides clients access to DDA origination services and DDA risk management, along with information pertaining to Electronic Payment and EFT Solutions. Examples of services, reports, or documentation includes: ChexSystems(SM), QualiFile ®, FraudFinder ® and EFT Transaction Reporting. To obtain access to this site, contact your local administrator or your FIS representative. |
HORIZON Client Secure Site HORIZON, FrontEnd (IPS), ACquire, and ALLView users can access the Client Secure Area which provides information on product development, training and customer support.
| Metavante Extranet This secure Web site allows you to view general information as well as information that is specific to your organization. From your personal home page, you can easily access information, which may include release and product information, product newsletters, vendors and alliances, training and on-line registration, reports, and valuable information from various user groups. To obtain access to this site, contact your Access Control Extension (ACE) Administrator or select the link from the Extranet login page and follow the instructions provided. |
Metavante Image Extranet Metavante Image Solutions publishes valuable content about all Image Solutions
products and services to a Customer Extranet. This secure web site
ensures that Clients have immediate access to critical information. The
Extranet content includes Hot Fix Updates, Announcements, Product
Roadmaps, Release Schedules, Policies, User Group Updates, Enhancement
Requests, as well as other documentation. To obtain access to this
site, contact supportimage@metavante.com or 800.454.4516. | Penley (Discovery) Site This secure site provides clients access to DDA origination services and DDA risk management. Examples of services and reports include: OFAC, Identity Verification, Identity Authentication, QualiFile, Address Analysis, Account Ownership, Red Flag History, FinCen, etc. To obtain access to this site, contact your local administrator or your FIS representative. |
