Fraud    

We Provide Peace of Mind by Making Electronic Transactions Safe, Simple and Secure.

FIS™ is committed to providing our clients with the most advanced tools and resources to help protect your cardholders and your card programs. We are positioned to attack fraud with a comprehensive and growing suite of products and services in an ongoing effort to put our expertise to work for you. Our Fraud Management organization provides help to prevent and diminish your future risk exposure.

The payment card industry’s ever evolving landscape has seen a drastic increase in card fraud within the past few years. Worldwide electronic information sharing, electronic data storage, online purchasing, as well as the frequency and ease of card usage increases the chances for all financial institutions and their cardholders to become victims of card fraud. Being cognizant of fraud trends, aware of risk management resources available to curb fraud, and diligently looking out for fraud indicators are key to reducing a financial institution’s potential loss. A well-developed fraud prevention program that adequately addresses the changing nature of fraud and reduces the risks associated with fraudulent activity is paramount.

Fraud Prevention

The Fraud Prevention team assists financial institutions in understanding, preventing and researching potential fraud losses affiliated with their card programs. With the use of our state-of-the-art neural network solutions and enhanced analytic programs, we offer turnkey fraud prevention and detection tools and services 24/7/365. In addition, we provide various fraud educational resources including webinars, PC-based training programs, security best practices updates, flash fraud trend communications and ongoing industry updates through an interactive fraud information site.

Chargeback Services

The Chargeback services team provides case management services for FIS clients. We gather and track all documentation necessary to validate fraudulent activity, process compliance chargebacks and prepare cardholder close-out packages for the institution. These functions combine to reduce chargeback liability to financial institutions and potential losses from fraudulent activity.

Product Management

As the payment industry evolves and fraud trends change, the Product Management team continues to analyze what tools and resources FIS’ broad client base requires. Developing new products to address the ever changing needs of our clients, and upgrading existing programs with new enhancements provides you with flexibility in meeting the demands of managing fraud risk for your institution.

FIS Fraud Products and Services

FIS Fraud Prevention – FIS offers detection and prevention services to combat card fraud with our fraud neural network engine and proprietary analytics. Our solutions integrate layered rule and score-based fraud strategy deployment along with the Visa^® Advanced Authorization risk data elements and MasterCard^® strategies to further protect your programs.

• FIS fraud monitoring 24/7/365
• Transaction scoring and case management
• Cardholder contact, account status updates and issuer notification
• Real-time authorization decisioning at the point of sale

FIS Secured™ – Through the use of proprietary analytical tools designed to maximize our neural network technology, and enhanced data mining techniques, FIS Secured warranties clients against losses due to fraud on lost, stolen, or counterfeit debit and credit cards.

• Guaranteed fraud management performance
• Advanced fraud analytics
• Reimbursement of potential fraud losses of more than $50

COMPROMISE MANAGER™ – Secure Internet accessible utility to automate the handling of compromised accounts
for account blocking decisioning, plastics reissuance, cardholder notification and account monitoring:

• Provides cardholder data for immediate account decisioning
• Efficiently automates actions required in large events
• Reduces administrative costs involved with account handling
• Allows for automated cardholder notification

ID Protection Service™ – Our fully managed, standalone identity theft prevention solution, includes detection, reimbursement and resolution services to help financial institutions’ clients combat identity theft.

• Branded to your financial institution with revenue sharing
• Consumers enroll via link at your Web site
• Daily monitoring of up to three credit bureaus with e-mail alerts of changes
• Provides fully-managed resolution service and identity theft insurance

Fraud Education and Client Support – Our fraud prevention experts continuously provide updates to educate our clients about card fraud and increase their awareness of common tools, fraud schemes and potential preventive fraud strategies.

• Issuer best practice and reference guides
• Fraud prevention webinars
• Client Web site – www.fisriskmanagement.com

System-Based Fraud Options and Parameters – Regardless of which authorization platform your portfolio runs on, FIS brings an array of risk-based options to manage credit and debit programs.

• Authorization name match and expiration date validation
• Address verification services (AVS), CVV/CVC, CVV2/ CVC2 controls
• Verified by Visa, MasterCard secured authentication services
• Authorization dollar and velocity limit controls
• Overlimit, delinquency, plastics co-mingling and reissue controls
• Risk Blocking – country code and merchant category code levels
• PIN controls and card activation services – ANI, IVR and FIRST PIN options
• Lost/stolen services – 24/7/365

FIS DataNavigator^®

FIS DataNavigator is a comprehensive solution that collects and connects transactional data across the enterprise, allowing banks to harness the power of information that resides in every transaction and giving fresh insights into customers and their activities. Helping to improve customer service levels, track fraud patterns or simplify cash management at ATMs, FIS DataNavigator can provide the basis for faster responsiveness, better decision-making and improved operations.

FIS DataNavigator provides transaction research, exception management, device management, settlement and reporting from one central database and a single point of user access. It operates as a standalone platform for real-time EFT data management, 24 hours a day, seven days a week, making data available seconds after the transaction is complete, with no impact on switching performance.

• Transaction Research
  With the ability to perform searches based on a number of parameters, including date, device ID, institution or primary account number, FIS DataNavigator returns complete information to customer service advisors in one easy step while the customer is still on the phone.
• Exception Management
  Every day, a percentage of transactions will become exception items, which are expensive and time-consuming to process. FIS DataNavigator simplifies the exception management process for PIN and signature-based transactions utilizing a sophisticated rules engine to give deep insight into the data that resides in each transaction. FIS DataNavigator supports the full life cycle of an exception item, from retrieval request, adjustments and chargebacks to re-presentments, rejects and arbitrations, fraud notifications and miscellaneous fees.
• Continuous Financial Settlement Services
  This feature provides the management tools needed to monitor business activity continuously throughout the day. FIS DataNavigator will support any processor’s settlement needs around the clock, regardless of the front-end switching platform.
• Device Management Services
  Managing ATMs gets tougher every day. Instant access to device information is paramount when troubleshooting problems. FIS DataNavigator allows easy monitoring of device history and status, cash balances and envelope deposits, as well as ATM balancing.

FIS Fraud Navigator™

For financial institutions, merchants, processors and networks, controlling payment card fraud remains as one of the single biggest challenges – and opportunities – in the industry. To combat the proliferation of card fraud, FIS Fraud Navigator™ offers a robust fraud management solution that enables issuers and acquirers to detect fraud as early as possible to avoid potential loss.

FIS Fraud Navigator™ analyzes payment transactions that occur at the issuer, acquirer or transaction switch in real time as part of the inline authorization path, or post-authorization for subsequent follow-up. FIS Fraud Navigator™ combines flexible rules creation and management, system generated alerts and a wide range of off-the-shelf reports in an economical, easy to use system.