Executive Biographies

Frank Martire is president and chief executive officer (CEO) of FIS. Martire joined FIS in October 2009 with the company’s acquisition of Metavante Corporation.

Previously, Martire served as chairman of the board for Metavante Technologies, Inc. and as CEO for Metavante Corporation, the principal subsidiary of Metavante Technologies, Inc. Martire joined Metavante Corporation in Jan. 2003 as president of its financial services group, and was named president and CEO in April of that year.

Formerly, Martire served as president and chief operating officer for Call Solutions, a Waukesha, Wis.-based acquirer and integrator of specialized, one-to-one marketing services companies. Prior to this position, he was president and chief operating officer for the Financial Institution Systems and Services Group at Fiserv, Inc.

At Fiserv, Martire led a group that served banking, credit union and mortgage service providers. During his tenure, he grew annual revenue from approximately $110 million to more than $650 million, serving clients in more than 90 countries through operations in the United States, Europe, Latin America and the Asian-Pacific.

Martire joined Fiserv through a merger of Citicorp Information Resources, Stamford, Conn., where he served as chairman and chief executive officer. He joined the Citicorp unit through its merger with National Sharedata Corporation in 1983, where he was responsible for managing eight facilities management operations in the Midwest.

Martire holds a variety of leadership roles in the community, and serves as a board member for several organizations, including the Children’s Hospital and Health System Foundation, the Greater Milwaukee Committee and the Metropolitan Milwaukee Association of Commerce. He also participates on the Business Advisory Council of the University of Wisconsin-Milwaukee’s Sheldon B. Lubar School of Business. In 2007, Martire was named by Bank Technology News to its "Innovators' Hall of Fame," and was awarded as one of the magazine's 2007 Innovators.

Martire holds a master’s degree in finance from the University of New Haven, Conn., and a bachelor‘s degree in economics from Sacred Heart University in Fairfield, Conn.

Gary Norcross is chief operating officer (COO) of FIS, a position to which he was named in 2007. As COO, Norcross is focused on the steering and execution of the company’s global business strategy.

Highly respected throughout the industry, Norcross has experience serving financial institutions large and small, domestic and global. He joined FIS in 2003, through the acquisition of ALLTEL Information Services where he served as president of the Integrated Financial Solutions division. During his time with ALLTEL Information Services (and prior to that Systematics, Inc.), he has held various key leadership roles. 

Norcross has overseen significant growth of the company’s product portfolio and global footprint with a client-focused approach to the business. In addition to playing a critical role in the company's acquisition and integration of Metavante Technologies, Inc., Norcross was heavily involved in the merger with Certegy and the acquisitions of over 15 companies including Aurum Technology, BankWare, InterCept and eFunds. These strategic transactions helped the company grow to more than 30,000 employees with over $5 billion in annual revenue.

Under Norcross' leadership, FIS has ranked consistently among the industry's leading financial technology providers, including the No. 1 position in the 2011, 2008 and 2007 FinTech 100 rankings, an annual list of the top financial technology providers in the world, published by IDC Financial Insights, American Banker and Bank Technology News.

Norcross also holds a variety of leadership and board of directors roles. He is on the board of directors for mFoundry, serves on the dean’s executive advisory board for the Sam M. Walton School of Business at the University of Arkansas, and is on the board of the Knowledge is Power Program’s (KIPP) Impact School in Jacksonville.

Norcross holds a bachelor’s degree in business administration from the University of Arkansas.

Michael Hayford is chief financial officer (CFO) of FIS. As CFO, Hayford is responsible for all finance, accounting and investor relations activities for the company. Hayford joined FIS in October 2009 with the company’s acquisition of Metavante Corporation.

Previously, Hayford served as president and chief operating officer of Metavante Corporation. He also served on the company’s Executive Committee and was a director of Metavante Technologies, Inc.

Hayford joined Metavante in 1992 as head of operations and was promoted to chief information officer in 1993. Since then, he has held various positions with Metavante, including general manager of the financial products group with responsibility for application development. In 2001, Hayford was named chief financial officer and served in this position until July 2007.

Prior to joining Metavante, Hayford spent 10 years with Andersen Consulting LLP, the business and technology consulting company now known as Accenture. He was responsible for managing a number of large system integration projects, including the design and development of a worldwide training program for all Accenture new hires.

Hayford holds a master’s degree in business administration from Northwestern University’s Kellogg School of Business, bachelor’s degree in accounting and a bachelor’s degree in computer science from the University of Wisconsin-La Crosse. He is also a Certified Public Accountant.

Brent Bickett is corporate executive vice president of Corporate Finance for FIS. Bickett has primary responsibility for all merger and acquisition activities and strategic initiatives for FIS. In this role, he directs FIS’ efforts to identify companies and opportunities that can leverage the company’s core expertise in various industries and that offer the potential to maximize value for the shareholders of FIS and its operating subsidiaries.

Bickett’s responsibilities for FIS include evaluating, structuring and negotiating corporate acquisition transactions, developing strategic partnerships and identifying investment opportunities for FIS and its operating subsidiaries.

Prior to joining FIS’ former parent company, FNF, in 1999, Bickett was a member of the Investment Banking division of Bear, Stearns & Co. Inc. and served as a managing director of Bear Stearns’ real estate, gaming, lodging and leisure group.

Bickett earned a bachelor’s degree in business administration from the University of Southern California and a master’s degree in business administration from the Anderson School at UCLA.

Michael Gravelle is corporate executive vice president, chief legal officer and corporate secretary of FIS. In this role, he directs and manages FIS’ legal, enterprise risk, information security and internal audit functions, as well as serves as corporate secretary of FIS.

Gravelle joined a predecessor of FIS, ALLTEL Information Services, Inc., in 1996 as vice president, general counsel and secretary. In 2000, he was promoted to senior vice president, general counsel and secretary. Following the sale of ALLTEL Information Services in 2003, Gravelle served as senior vice president and general counsel of FIS. In 2006, Gravelle was promoted to executive vice president, legal of FIS and focused on the legal aspects of merger and acquisition activities and strategic initiatives. In 2010, Gravelle was promoted to corporate executive vice president, chief legal officer and corporate secretary of FIS and managed all legal and corporate compliance aspects of FIS. In 2011, Gravelle assumed additional responsibilities for managing enterprise risk, information security and internal audit.

Gravelle began his legal career with Baker & McKenzie in Chicago.

Gravelle holds a juris doctor degree and bachelor degrees in business administration and economics from Southern Methodist University.

Rob Heyvaert is a corporate executive vice president for FIS and also a member of the Executive Management team. Heyvaert joined FIS in October 2010 with the company’s acquisition of Capco, which Heyvaert founded and where he served as CEO and chairman. Heyvaert is responsible for the strategic direction of FIS’ Consulting Services.

Over the past decade, he has led the growth and expansion of Capco to establish the company as one of the leading global business and technology consultancies dedicated solely to the financial services industry. Capco serves the full financial services value chain and has an established worldwide presence with more than 1,000 employees in North America, Europe and Asia.

Prior to founding Capco, Heyvaert was formerly the CEO and president of Cimad Consultants, a systems integrator and professional services firm he established in 1989. Under his leadership, Cimad consultants became one of the leading consulting and software firms in Europe, employing more than 1,400 people.

Cimad was sold to IBM and, and Rob was appointed General Manager of Securities and Capital Markets within IBM Global Services. In this role he developed IBM's overall strategy for the capital markets and securities segments before founding Capco in 1998.

To learn more about Capco, please visit www.capco.com.

Michael P. Oates is executive vice president of Human Resources for FIS. In this role, Oates oversees all functions focused on the recruitment, retention and development of our global work force. 

Before joining FIS, Oates was vice president of Human Resources for Florida Rock Industries, Inc., in Jacksonville, Fla. Oates has more than 16 years of experience in the human resources arena. In addition to his work for Florida Rock Industries, he previously held positions as director of Labor Relations for CSX in Jacksonville, and as a partner at the law firm of Hunton & Williams in Richmond, Va., where he specialized in labor and employment law. Oates also served as a Lieutenant in the U.S. Navy, where he was a deep sea diving and salvage officer aboard the USS Reclaimer (ARS 42).

Oates holds a bachelor's degree from the University of Virginia and a juris doctorate from the Washington and Lee University School of Law, where he graduated magna cum laude and was named to the Order of the Coif.

Anthony Jabbour is executive vice president of Financial Solutions at FIS. In this role, he is responsible for overseeing the strategic direction, profitability and long-range growth of the company’s financial solutions business.

Formerly, Jabbour served as executive vice president of Core Processing and ePayments at FIS, where he oversaw the company’s core business, including the tier-one marketplace. Jabbour also led the ePayments business, including Internet, mobile banking and a full suite of bill pay products. Previously, he oversaw the core business for community-based financial institutions.

Prior to joining FIS, Jabbour served at CIBC, a major Canadian financial institution where he managed the launch of the bank's standalone Internet bank, before relocating to Florida to build similar capabilities for the U.S. market. He began his career in IBM's global services group, managing complex client projects and relationships.

Jabbour holds a bachelor’s degree in electrical engineering from the University of Toronto.

James Susoreny is executive vice president of Business Development for FIS. In this role, Susoreny has overarching responsibilities for FIS client relations and revenue growth throughout North America.

Throughout his extensive sales and marketing career, Susoreny has been characterized by his ability to craft client relationships and new sales strategies that have consistently increased client satisfaction, while maximizing revenue opportunity and decreasing the cost of sales. His strengths in team building and employee motivation have resulted in a strong track record of client renewals and win after win of highly coveted hardware and software contracts.

Before joining FIS, Susoreny served as vice president of Sales for Dallas-based Regency Systems Corporation, where he led the sales, marketing and business development teams. His strong leadership resulted in decreasing the cost of sales by a third, while growing year-over-year sales by 25 percent. Previously, Susoreny held sales and sales management positions with IBM, StorageTek Corporation, BancTec and ALLTEL Information Services.

Susoreny holds a business degree from Indiana University.

Mark Davey is executive vice president of FIS' international business. He is responsible for the organization outside of the United States and Canada, spanning both financial services and payments industries.

Davey’s role over the last eight years has been to drive FIS’ growth into the international market. Today, with clients in more than 100 countries, FIS has become the world leader in its sector. With more than 15,000 international employees based in more than 30 countries the company has created unrivalled expertise in the global marketplace. International continues to be the fastest growing segment of FIS.

Prior to this role, Davey served as the group managing director of the company's Europe Middle-East and Africa (EMEA) International division.

He has more than 20 years of experience in the IT and banking industries and has held a number of senior management positions, including 11 years with Unisys. Prior to joining FIS in 2004, Davey held leadership roles including managing director of LANSA Europe and global sales director of Misys Retail Banking Systems.

Based in London, Davey is a graduate of Middlesex Business School in the U.K. and the Ecole Superieure de Commerce (Reims) in France. He is also a member of the Chartered Institute of Marketing.

Ram Chary leads the Global Commercial Services for FIS. In this role, Chary manages business functions important to company growth and profitability related to global contact center operations, off-shore resources, technology opportunities, global supply chain operations and commercial technology services. He previously led the technology division for FIS and made tremendous contributions by eliminating cost, rationalizing investments and improving the quality of technology service delivery.

Chary joined FIS in 2007 from the acquisition of eFunds, where he led the company’s Professional Services organization. Prior to eFunds, he had a 13-year career at IBM Global Services in infrastructure outsourcing and technology consulting, and also served in a number of leadership roles in global operations and finance. His most recent industry focus at IBM was in the financial services sector, where he successfully grew the business through the sale of large outsourcing agreements with major financial institutions.

Chary received an undergraduate degree in economics from the University of Colorado and a master’s degree in finance and operations management from Purdue University.

Fred Brothers is executive vice president of Enterprise Strategy at FIS. He has overarching responsibilities for strategy throughout FIS' global enterprise, including competitive differentiation, industry thought leadership, research, pricing and portfolio management to maximize client value proposition and return on enterprise assets.

Before joining FIS, Brothers was the founder and managing partner of eCom Advisors, a widely respected strategy consulting firm focused on financial technology, banking and payments. eCom’s clients include many of the largest financial institutions, solution providers and investors in the financial technology industry.

Prior to eCom, Brothers spent 11 years at Fiserv (CheckFree), where he headed strategy, product management, relationship management and customer operations. His broad financial services experience includes positions at a bank, brokerage firm and insurance company.

Considered one of the best strategists in the industry, Brothers is a frequent industry speaker and is active in numerous industry organizations. He holds a business degree in finance and marketing from The Ohio State University.

Marcia Danzeisen is senior vice president of Global Marketing and Communications at FIS. In this role, she reports directly to the chief operating officer. Danzeisen is responsible for strategically planning and coordinating all branding, advertising, media relations, special events, internal and external communications and other marketing-related activities for FIS.

Danzeisen's career spans consumer banking, automotive finance and mortgage, including nearly 20 years directing the corporate marketing and communications functions for large global financial institutions, including JPMorgan Chase and Bank of America, as well as high-tech leaders Xerox and IBM.

During her tenure at FIS, Danzeisen has re-branded and re-positioned the company’s corporate identity and portfolio of 300-plus products. She is known for her ability to identify and attract key talent, for building a global team that is focused on and accountable for marketing-driven revenue, and for instilling a culture of employee commitment through corporate communications and employee engagement initiatives. Danzeisen is a member of the organization’s speaker’s bureau and frequently presents in marketing and communications forums nationwide on topics regarding branding and building a global presence.

Danzeisen recently received a “Woman of Influence” award from the Jacksonville Business Journal, which recognizes the most influential and prominent women in business and the community in Northeast Florida.

Mary Waggoner is senior vice president of Investor Relations at FIS. Prior to joining FIS in 2006, Waggoner served in a similar capacity at Certegy, Inc. and Mercantile Bancorporation. She began her career in community banking, where she held several senior management positions.

Waggoner holds a bachelor’s degree in accounting and a master’s degree in business administration from Southern Illinois University.