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Customer Communication Software

Customer Communication Strategies Have Changed

As technology has progressed and communication channels evolved, organizations have struggled to adapt their communications strategy to meet the changing needs of their customers. Legacy systems were not designed for what is required of them today – they are inflexible, costly to maintain and difficult to integrate with other systems and, as a result, most companies have several isolated systems across their enterprise.

As customer support channels expand and preferences for self-service increase, often times your customer communications – whether electronic or print – have become the sole way to communicate with your client base. The time is right for organizations to take a technology leap to reorganize customer communications around a centralized, multi-channel document experience. With solutions designed to integrate seamlessly into both upstream and downstream systems, FIS has created a powerful foundation for multi-channel, distributed customer communication, using CSF® Designer suite.

Organizations like financial institutions, insurance companies, utilities, government agencies and service providers are using the CSF suite of solutions to create dynamic, multi-channel customer communications.

CSF Designer – Making the Communication Process Easier

CSF Designer makes it fast and easy to extend content collaboration and contribution out to business users. All content can be managed from a single point and delivered through multiple channels, delivering the benefits of content reuse, easy modifications and document control and compliance. This ensures a consistent communication experience, regardless of how the message is delivered – print, internet, e-mail and mobile devices.

CSF helps all of these organizations speak to each customer individually with memorable, impactful documents that align with their push to reduce costs and cycle times by taking advantage of multi-channel communications that reach all customers anytime, anywhere – in their preferred manner.


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