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FIS Loyalty Services

Attract and retain profitable consumers with competitive loyalty solutions.

  • Industry leader – 20+ years of loyalty rewards programs with more than 3,100 clients.
  • Immense capabilities – $100M a day in transactions scored with 2.2M transactions processed daily (6.5M during peak).
  • Extensive program options – Points, cash and hybrid programs delivered with turnkey solutions. Choose the model that works best for you; self-funded, merchant-funded, no liability programs and more.
  • Complete program support – Real-time redemptions, with comprehensive reports and analytics. We give you the tools your program needs to succeed with full marketing services, program training and consultations.

In this competitive market, it’s more important than ever to have the right partner that can deliver expertise, strategic guidance and innovative technology solutions. With more than 20 years in the loyalty industry, our proven consumer and merchant loyalty solutions provide clients with the tools needed to build, attract and sustain long-term consumer allegiances. If you want profitability in the first year, partner with FIS Loyalty Services, the leader in program engagement.

Financial Services Rewards


 

A proven rewards program, ScoreCard® Rewards for credit, debit and prepaid increases revenue while improving your ability to acquire, activate and retain consumers. Since its inception in 1992, ScoreCard has embodied what it means to be an all-inclusive, effective loyalty marketing program. This program differentiates your business in an increasingly competitive marketplace and helps drive your bottom line.

ScoreMore Rewards® is the merchant-funded enhancement of ScoreCard Rewards. This program allows financial institutions to partner with national/local retailers (online and in-store) to provide products and services to mutual consumers. Cardholders earn higher rewards by using their cards at participating merchants. They also earn coupon savings and targeted high-value deals. By increasing cardholder usage, financial institutions are able to build brand awareness across their card portfolios and retain existing cardholders, while reducing the overall rewards program costs.

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Key Highlights:

  • Fully turnkey rewards program
  • Daily transactions scoring
  • External interfacing capabilities
  • Cash back or points options
  • Awards selection and online Web site administration
  • Cardholder customer service
  • Robust merchandise and travel redemption options with online order placement
  • Marketing materials support
  • Householding
  • Relationship rewards
  • Daily, weekly and monthly reporting

Retail Rewards


Key Highlights:

  • Real-time POS integration
  • Identify loyal customers
  • Track customer spending
  • Motivate behavior
  • Reward performance
  • Measure results
  • Marketing and design support
  • Training assistance
  • Customer service
  • Full Web site support
  • ValueSYS scoring technology
FIS Retail Rewards

Build a measurable marketing strategy, create consumer loyalty, increase revenue and consumer retention, drive sales and reward consumer behavior. ScoreCard Retail Rewards enables you to gain a competitive edge and helps you stand out from your competition by providing the necessary tools to operate a comprehensive consumer loyalty and rewards program. Whether you need a solution that works with your existing point-of-sale (POS) systems, a team that can support you before, during and after your new program launch, or technology that will help you tie multiple products or services together in one integrated program, we have the solution. ScoreCard Retail Rewards with ValueSYS scoring platform technology can do all of that and so much more. We believe in building strong collaborative partnerships with our clients and focusing on achieving objectives, optimizing programs and enhancing our technology to meet the demanding challenges of a constantly evolving marketplace.

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Card Enhancements


FIS has a card enhancement program for every step of your card strategy – acquisition, activation, usage and retention. Our programs help boost new accounts, increase transactions and build loyalty.

Acquisition

ProDirect® is a simple and fully compliant way to acquire new credit card accounts that is highly effective and extremely affordable. With ProDirect, FIS manages your entire acquisition campaign from start to finish. We score your targeted database, create and mail a professionally designed solicitation piece, track the responses, set up new accounts and mail the credit cards – all at volume - discounted prices you can afford. Just provide your list and lending parameters, and we’ll take it from there.

Activation and Usage

Industry studies show that inactive accounts make up 40 percent of card portfolios on average. FastTrack™ is a proven product that reverses this detrimental account inactivity, transforming dormant consumers into active, loyal cardholders who choose your card time after time. There is a 50 percent dormant account reactivation rate for debit and credit programs with FastTrack with more than 35 percent of those accountholders still using their card after one year.

Combining our popular ScoreCard Rewards program with a well-rounded package of valuable enhancements, Premier Debit is certain to place your card above the rest. This effective program promotes card usage with ScoreCard Bonus Points. But Premier Debit offers much more than just your typical rewards program. This exceptional program is designed for consumers who seek the ultimate in protection. Premier Debit includes the following loyalty-building security services: $1,000 identity theft reimbursement insurance, identity theft victim assistance, personal shopper service, extended warranty and 90-day product protection.

FIS Card Enhancements

Key Highlights:

  • Fully turnkey enhancement programs
  • Acquire new accounts
  • Increase activation rates
  • Grow card usage
  • Retain long-term consumers
  • Cardholder customer service
  • Increase value
  • Nurture cardholder relationships and increase loyalty
  • Detailed analytics and reporting

Designed to increase loyalty among the most discriminating cardholders, Platinum Preferred combines the benefits of our ScoreCard Rewards program with our high-value travel accident insurance and concierge services. This prestigious enhancement package provides your most affluent cardholders with a card they are certain to choose time and time again.

Retention

CardCentives motivates card usage. When you add any of the three CardCentives packages – Prime, Privilege or Premier – to your credit or debit card program, you’ll experience increased loyalty and retention. CardCentives provides valuable consumers pleasing features such as $1,000 identity theft insurance, extended warranty, personal shopper and more.

From travel and security services to shopping and healthcare discounts, Advantage consistently drives more transactions, larger transaction amounts and higher finance charges than non-Advantage portfolios. Advantage is available in three tiers to suit your needs for both credit and debit programs.

We offer three cost-effective convenience check programs. These simple packages allow you to communicate the benefits of your card while giving your cardholders every opportunity to access their line of credit. Convenience checks are personalized with your institution’s logo and signature.

  • LetterChecksSM – We’ll send your eligible cardholders a package that includes three ready-to-write checks and a professional, personalized letter including your targeted message of choice.
  • CheckBooks – Provide your cardholders with a simple way to access HELOC and other lines of credit.
  • StatementChecks – This program provides powerful repeat exposure with a convenience check attached to cardholder statements.

Unexpected changes such as unemployment, disability, family leave or a death in the family can make it difficult and sometimes impossible for a cardholder to maintain good credit. Life happens, and offering cardholders Chargegard for those uncertain times is mutually advantageous. Chargegard provides peace of mind to cardholders that their credit will be protected in case of unforeseen circumstances. With Chargegard, you are building relationships with your cardholders – which increases revenue and will lessen the chance of charge-off loans due to unplanned life events.

Whether traveling across the country or around the world, your cardholders can be automatically covered by Travel Accident Insurance when they use your card to purchase travel tickets. Coverage in the event of an accident or loss ranges from $150,000 − $1 million.

Provide peace of mind and promote loyalty to your card with three consumer-pleasing enhancement programs that provide valuable insurance against early breakage, loss, theft or price reductions for the purchases cardholders make with your credit or debit card. Choose from extended warranty, 90-day product protection and price guarantee.

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Card Management


FIS Card Management

FIS has card management tools to meet every portfolio’s needs. From vital reporting statistics to application development, we’ve got you covered.

Industry studies show that inactive accounts make up 40 percent of card portfolios on average. FastTrack is proven to reverse this detrimental account inactivity, transforming dormant consumers into active, loyal cardholders who choose your card time after time. There is a 50 percent dormant account reactivation rate for debit and credit programs with FastTrack with more than 35 percent of those accountholders still using their card after one year.

Key Highlights:

  • Fully turnkey card management tools
  • Acquire new accounts
  • Increase activation rates
  • Grow card usage
  • Retain long-term consumers
  • Increase value
  • Nurture cardholder relationships and increase loyalty
  • Detailed analytics and reporting

Tap into your cardholders’ financial patterns to make more informed decisions with Readi-Review Plus™ and Account Review. This priceless program puts information about your cardholders’ financial behaviors right at your fingertips. As a result, you can respond to negative patterns before they impact your portfolio and capitalize on positive patterns, increasing your profitability almost instantaneously.

Patriot GuardSM is an easy-to-use, cost-effective and comprehensive solution that helps your institution comply with the USA PATRIOT Act regulations within 24 hours. This Web-based identity verification system addresses all four components of the USA PATRIOT Act requirements: identity verification, government list screening, custom member identification program and record retention.

Applications and marketing materials are essential to your lending portfolio’s growth. FIS produces applications with professionally designed marketing themes that match up with other marketing collateral such as lobby posters, take-one stands with inserts, table tent displays, buttons and statement inserts. No matter what your marketing strategy or the size of your budget, FIS’ simple and cost-effective application marketing materials can help you achieve your card portfolio’s business goals.

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