Virtual Back-Office Call
Center Services

Virtual Back-Office Call Center Services Capabilities

FIS Virtual Back-Office Call Center capabilities range from management reporting to call recording and monitoring to foreign language support. Our bank call center outsourcing program allows the ability to customize to your requirements.

 

Virtual Back-Office Call Center Services Capabilities

  • Management reporting
  • Call recording and monitoring
  • Quality support services
  • Our agents support your customers by:
    • Answering product queries
    • Answering customers’ questions regarding their accounts and transactions
    • Performing account and customer demographics maintenance
    • Ordering/setting up additional product features
  • Other features include:
    • Foreign language support
    • Ability to customize a program to your requirements
    • A pay-as-you-go model to ensure you only pay for the calls we handle on your behalf

Virtual Back-Office Call Center Service Benefits

Outsourcing your call center services to FIS can drive the following benefits for your organization such as converting fixed costs into variable costs, creating a reliable and scalable 24/7/365 presence and gaining a metrics-based business insight.

  • Convert fixed costs into variable costs
  • Create a reliable and scalable 24/7/365 presence
  • Gain metrics-based business insight
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