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Application Training Services

Application Instruction
Classroom courses for applications are divided into three categories: Application Architecture Classes, Application Technical Classes and Application Features/Functions Classes.

Training is delivered through a variety of methods and formats, including traditional classroom settings, virtual learning environments through the Internet and intranets, and self-paced, computer and video courses.

End-User Instruction
End-user classes and computer-based training programs are customized to match the client's system. The result is tailored training that meets the client's business objectives and results in a smoother conversion and higher employee and customer satisfaction.

Where
Our technical and feature/function classes are offered both on site at the client location and at FIS' offices in Little Rock, Ark. and Atlanta, Ga. End-user customized training solutions are delivered at the client's site.

Computer-Based Training
Computer-based training (CBT) programs may be delivered via CD-ROM, a Local Area Network (LAN) or through the Internet or business intranet.

Experienced Instructors
Our instructors are business consultants and analysts experienced in the programming and use of FIS' software applications. Their role is to serve as business partners and they are equally comfortable training the organization's future trainers and experts or teaching end users directly.

Materials
Course materials include training manuals and reference materials. In addition, online workshops and simulations are included in classes and computer-based training programs to allow participants to gain critical hands-on experience with the application.

Two-Tiered Training

  1. Application Classes
    Application Architecture Classes and Application Technical Classes teach skills required by programmers and business analysts. Application features/functions classes provide information on each system from a decision making perspective.
     
  2. End-User Solutions
    End-user training solutions are customized to match the client’s system. These solutions are targeted for customer service personnel. End-user training is also available for assisting employees in updating skills after upgrades to new releases.

Training Management
Training project coordinators work with the client to determine the scope of the training and how it will be targeted and delivered. They help determine the best mix of products and solutions for the client.

FIS' approach includes:

  • Training Design Assessment – addresses the specific need, time frame and audience with information gathered during on-site interviews with managers, supervisors and other designated employees.
  • Training Planning Session – establishes a step-by-step training timetable and helps communicate the plan throughout the organization.
  • Audience Training Analysis – assesses the level of training needed for each department and determines the best approach: train-the-trainer, train-the-expert or train-the-end-user.
  • Training materials – determines the need for paper-based and computer-based training. Generic training tools are customized to reflect the client's use of the software.
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