Why Outsource with FIS?
FIS is recognized as a top provider of business process outsourcing services.
Our Competitive Advantage:
- We have more than 30 years of outsourcing experience and almost a decade of offshore experience.
- We are a financial services company that provides outsourcing/offshoring, not an outsourcing company that provides services to financial services companies.
- We have:
- Helped clients focus on their core processes by taking on the non-core processes and making their employees more efficient.
- Reduced clients' overall costs with re-engineering, process improvements and six sigma projects and by providing highly skilled staff at an affordable rate.
- Enabled improved overall service levels by providing flexible, scalable staffing models and guaranteed performance results all with strict governance control.
- Achieved industry recognition and certifications like J.D. Power and Associates, the Power of Partnership Award and Industry awards recognizing quality initiatives and process improvements.
- Been a trusted partner to clients by helping them improve their business and meet their strategic objectives by bringing industry best practices and by providing award winning service.
Centers of Excellence
The recognition is a reflection of our operational excellence, delivered through a combined effort of our three centers of excellence:
Center of Excellence (CoE) Training
FIS is about people. More than 5,000 FIS associates work across multiple locations in India – Mumbai, Gurgaon and Chennai, and in the U.S. and Canada.
While process and technology play an important role, associates play an active and critical role in the performance of service delivery. This is why FIS goes all the way to ensure we engage the right associates at the right place at the right time.
Our associates are brought on board through a careful selection process, and individual personal and professional growth is emphasized through their life cycle in the organization. The approach we take to nurture the talent, along with the organization culture, explains one of the lowest attrition rates in the industry.
Talent Recruitment and On-boarding
FIS was rated the No. 1 dream company to work with in the Indian BPO industry. That makes our job of attracting the brightest talent in the industry much easier!
Because we deal with sensitive customer information in delivery of services, FIS validates the background of every recruit – at all levels.
CoE Training executes a focused on-boarding program to ensure that all new associated are able to support the process execution, quickly and accurately. The program includes linguistics training through internationally certified voice and accent and soft-skill trainers, training on cultural awareness and transfer of knowledge on the processes to be delivered. Specific compliance programs on ethics and data security are administered to all associates. Additionally, FIS is a City and Guild’s International Approved Training Center.
Talent Retention and Development
FIS recognizes the need for people to stretch themselves and grow. The Human Resources development team works with training to identify growth areas for each associate and train them appropriately for rotation on other job roles.
FIS encourages employees to take value-added professional courses and higher studies while they work. Currently, more than 300 offshore associates are pursuing such courses to improve their long-term prospects within FIS. This approach allows us to retain talent and knowledge within FIS, and maximize the resource potential.
Center of Excellence (CoE) Business Analytics
Partnering with FIS Global Services is not only about cost savings. Through Business Analytics, we expand the scope of outsourcing beyond cost to improve business processes and enhance your competitive advantage. Business Analytics at FIS focuses on harnessing the data into useful information, and using the information to deliver actionable intelligence – internally and externally.
Business Analytics integrates transactional data from across the enterprise, providing a comprehensive, flexible view of data in various categories. Business Analytics continuously monitors business process controls to ensure data accuracy and reliability, confirm the adequacy of controls and easily detects potential issues before they escalate.
Internally, Business Analytics provides to process owners dashboards with real-time data on SLA reporting, schedule monitoring, employee performance and process evaluation. Process owners utilize this information to improve capacity management, balance the workload and improve operational efficiency. The knowledge also allows FIS to remain nimble in reacting to any sudden changes in your business requirements, while maintaining and over-achieving on the service levels.
Externally, for customers, Business Analytic plays a crucial role of providing meaningful data of anomalies in the systems, such as a sudden drop in call volumes or burst of a specific type of inquiry. Business Analytics further assists the customers investigate business drivers that may have caused such variance. This often provides critical inputs to assist the client in understanding their ever changing business and to assess their need for business process transformation, leading to improved readiness to deal with such situations in the future – for FIS and our customers.
Center of Excellence (CoE) Quality
Unlike other BPO providers, Quality at FIS is a driver of operational excellence rather than just a support group. Because FIS relentlessly works towards bringing value to the customers, the CoE Quality does not stop at defining, measuring and improving what’s in the process. We look beyond SLAs and defined quality parameters. We go that extra mile to understand why those SLAs matter to you and how FIS can transform the process to bring incremental value to you and your customers.
Our approach to Quality is tightly integrated with the industry-recognized practices and rooted in the Six Sigma framework. Quality at FIS is driven at two levels – Quality Assurance and Process Excellence.
FIS Global Outsourcing Solutions is ISO 27001 compliant. This (formerly BS 7799) ensures client’s data is protected at all times. Unlike other BPO companies, FIS, due to its U.S. genesis, strictly complies with Sarbanes-Oxley, FCRA, USA Patriot Act, SEC, GLBA and FDCPA regulations.
So, go ahead and confidently select FIS as a partner of choice to deliver your services!