Implementation and Support Services
Solutions for managing information technology
FIS leverages the knowledge and experience of thousands of successful software implementations, customizations and conversions to help banking and financial services clients rapidly create comprehensive migration/integration solutions. The result is a strategy linked to an organization's overall business strategy and composed of methods and processes grounded in industry standards and FIS best practices.
FIS' professional implementation and support services include:
Migration/Conversion
FIS has extensive experience in providing a complete conversion-delivery service from initial client assessments through implementation. Conversions are managed under FIS' project management and software engineering methodologies. Conversions can be to/from FIS applications or to/from other third-party systems.
Development
FIS excels in systems development (the construction of business functionality within FIS and non-FIS applications). Development can be conducted for new or existing applications and is platform-independent. Development projects follow FIS project management and standard development methodologies.
Resource Management
FIS' experts have the in-depth knowledge, experience and skills to meet business needs and respond quickly to change. FIS can save an organization long-term dollars in the area of hiring and training additional employees. Clients set the direction and FIS supplies the experienced professionals to install new systems, assimilate acquisitions and upgrade to the latest technology.
FIS' professional staff has thorough knowledge of FIS software products and are subject-matter experts in technical and business issues, and project management methodology.
Application Management
FIS excels in supporting the management of production applications – either FIS products or third-party systems. FIS provides the experts, tools and methods to manage such activities as production support, incident resolution, production change management and operations management. By relying on FIS' expertise in these areas, clients reduce many of the costs and risks associated with application management. A substantial pool of "application experts" is available when the need arises. This allows clients to focus their scarce resources on the mission-critical initiatives of the organization rather than on day-to-day information technology concerns.
Operations Management
FIS provides operational support for managing clients' operational facilities and environments at a level of experience and expertise unprecedented in the industry. FIS' operations management experience in the complex environment of larger financial services organizations is focused on supporting a rapidly changing organization active in mergers and acquisitions. FIS has the outstanding ability to manage the enormous demands imposed by multiple acquisitions of large, geographically dispersed financial organizations.
Web Development
FIS can help an organization assess its business issues by analyzing its current site, applications and employee job functions to determine how best to harness the Web's potential to improve operating efficiency and expand its markets. These solutions also provide seamless connections through virtual private networks, intranets and extranets, and employ the necessary security to ensure protection of proprietary information. FIS is fluent in multiple Web technologies and understands the intricacies of supporting multiple browsers. Both circumvent costly compatibility issues and ensure a stable work environment.
FIS builds customized applications for Web browsers utilizing its proven project development methodology. Whether a Web site requires a simple login and password, firewall protection, data encryption, certificate processing or all of the above, FIS safeguards data and operating functions with the latest Internet security protocols. FIS builds applications to reach specifically targeted user bases throughout the world, while data integrity is protected in a centralized, secure environment.
FIS utilizes diverse technologies to offer Web-based business solutions that maximize people-to-people connectivity throughout an organization's global networks. This reduces costs, increases revenues and keeps business objectives in the forefront.
Technology Support
For 40 years, FIS has been helping businesses from diverse markets meet their strategic business goals by delivering innovative business solutions centered around the design, implementation and operation of integrated network computing technologies.
FIS currently maintains more than 10,000 MIPS of mainframe processing capacity and processes 40 million transactions per day, while supporting more than 250,000 remote devices around the world. FIS also processes nearly 50 percent of all outstanding U.S. mortgage loans each day, more than 23 million financial accounts daily, over 3 million transactions per hour and provides services remotely or on-site, worldwide.
Information Delivery
FIS maintains expertise in diverse operating environments to address your unique business needs. FIS' Information Delivery services provide disciplined, managed operation processes centered around reliable, consistent delivery of information technology for a total business solution.
Business Continuity Services
Planning Services, Program Management, Resource Management, Recovery Exercise Management, Consulting
Client/Server Systems
Open Systems Outsourcing: Predeployment Assessment, Strategic and Tactical Design, Implementation Planning, Implementation Support, Ongoing Operations
Information Processing Services
Data Center Outsourcing: CPU Hardware/Software/Facilities, Capacity Planning, Run Time Improvement, Systems Support, Ongoing Operations, Monthly Performance Reporting, Service Level Management, Process Management, Service Request Management, Change Management, Fault Management
Managed Services
Network Monitoring, Configuration Management, Asset Management, Problem Diagnosis/Resolution, Performance Reporting
Managed Web Hosting
Managed Services, Implementation Services, Physical Facilities, Hardware/Systems Software Provisioning, Security Services, Service Level Management