FIS produces a variety of primary research and thought leadership to help you prepare for change and compete more effectively in the fast-evolving financial services marketplace. Articles from our latest Strategic Insights Newsletter are posted below with links to the full stories and you can access publications and resources in our Insights Library on the right to gain early knowledge of the consumer behaviors, management practices and market trends that impact your business. FIS is committed to continued research in our field so be sure to check back often for new content.
Read the individual articles below or download the full newsletter here.
How Financial Institutions Can Remain Relevant, Growing and Profitable in a Post-financial Meltdown Market (February 2013)
By Fred Brothers, EVP, Strategic Innovation
This month’s article addresses how financial institutions can improve their competitive position and increase profitability in three areas – expense reduction, net interest margin generation and fee income growth.
Permanent market shifts wrought by “The Great Recession” are creating a new banking landscape characterized by unprecedented change in the way non-customer-facing expenses will be managed and an imperative for banks to revisit businesses previously ceded to traditional as well as nontraditional competitors.
We discuss several opportunities – using both inside- and outside-of-the-box thinking – for expense reduction, net interest margin generation and fee income growth that most banks are currently overlooking but are absolutely worth consideration.
Prioritization Framework for Digital Business Strategies (Febraury 2013)
An Interview with Susan Hawkins, Group Executive and GM, FIS eBanking, Mobile and Commercial Treasury Solutions
As financial institutions continue their quest for new sources of growth, it is increasingly essential to more formally link an institution’s digital business strategies to its overall business strategies. Digital banking services are no longer a cost of doing business; they can help an institution operate more efficiently and mitigate mounting pressures on income growth.
However, the digital landscape is continuously evolving in terms of market demand, technology, business processes, and security and compliance issues. Given the dynamics of the digital environment, it’s often difficult for financial institutions to know where to place their bets and resources.
Strategic Insights interviewed Susan Hawkins, group executive and general manager of FIS eBanking, Mobile and Commercial Treasury Solutions. Hawkins outlines a framework for moving forward with e-channels and prioritizing digital solution opportunities and discusses which solutions will be critical in driving revenue and attracting and retaining today’s digital-oriented customers. Read more
Capturing the Deposit Wallets of Mass-affluent Consumers (February 2013)
By Paul McAdam, SVP, Strategic Thought Leadership
In the ongoing effort to generate and maintain profitable relationships, many financial institutions are placing increased emphasis on serving current and potential mass-affluent customers through relationship-based product packages. And for good reason, as our research reveals that most mass-affluent consumers are willing to consolidate a substantial portion of their banking services with one institution. In fact, as these consumers’ deposit balances grow, their loan balances also tend to grow and they consolidate a greater share of their deposits with the primary checking account provider. Product packages with deposit balance tiers at $25,000 and $50,000 can help institutions consolidate a portion of the $936 billion in deposit balances that their current mass-affluent customers are holding at secondary institutions.Read more
Social Media: Slow Out of the Gate (February 2013)
By Katie Robinson, VP, Strategic Innovation
FIS conducted research in September with 108 clients − roughly half of them with financial institutions of less than $1 billion in assets and half with firms exceeding $1 billion in assets. FIS’ InfoGraphic underscores that financial institutions, especially smaller ones, are slow to embrace social media as a communication vehicle with their customers.
Despite the risks associated with social media, financial institutions need to learn how to leverage appropriate social media platforms to listen to and converse with their customers to remain relevant – especially with today’s younger, vocal consumers. Read more