The 2017 PACE Report provides meaningful, actionable insights for becoming and remaining your customers' first choice in financial institutions.

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  • U.S. Small-Midsize Business
  • U.S. Consumer
  • U.S. Community Consumer
  • U.S. Credit Union
  • United Kingdom
  • Germany
  • India
  • Australia
  • Brazil
  • Thailand
  • Canada
  • Global
Country Reports

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Each report reflects country-specific research to provide better insight into what local consumers want. Choose your country of interest:


For the US market, we have created three meaningful, actionable reports for becoming and remaining the first choice for your customers' financial services. Please select the relevant report below.


Digital Is Not Optional

Banks can no longer ignore or delay the digital revolution.

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Increasingly, bank customers expect to be able to access their accounts any time, from anywhere, and send and receive money with a few clicks or taps. These are no longer nice-to-have features.

Digital is already a primary way consumer connect with their banks.

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Approximately two-thirds of Brazilians have recently gone online to check their account balances, view recent transactions, or pay one or more bills.

Brazil - Digital Payments - Chart 1

Digital payment options continue to increase in importance.

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Brazil - Digital Payments - Chart 2

The importance of digital payment options has risen year over year for all Brazilian age segments, most dramatically for young millennials and Generation X.

As is seen globally, the use of P2P services in Brazil is becoming more common.

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In Brazil, as elsewhere, digital payments are becoming more common, especially among younger consumers. However, consumers are not tied to their primary bank’s mobile app and report using alternative P2P providers’ services regularly, though not as frequently as they use their primary bank’s service.

Brazil - Digital Payments - Chart 3

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