The 2017 PACE Report provides meaningful, actionable insights for becoming and remaining your customers' first choice in financial institutions.

Select Country Insight

  • U.S. Small-Midsize Business
  • U.S. Consumer
  • U.S. Community Consumer
  • U.S. Credit Union
  • United Kingdom
  • Germany
  • India
  • Australia
  • Brazil
  • Thailand
  • Canada
  • Global
Country Reports

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Each report reflects country-specific research to provide better insight into what local consumers want. Choose your country of interest:


For the US market, we have created three meaningful, actionable reports for becoming and remaining the first choice for your customers' financial services. Please select the relevant report below.



German consumers are embracing digital banking but more slowly than others.

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Germany’s banks have a great opportunity to help move the country’s economy away from cash and toward credit and virtual cards as digital banking solutions start to catch on, especially with younger generations.

German consumer priorities are shifting toward digital convenience.

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Safety and Security remain the top priorities for consumers but Connected – anytime, anywhere access via mobile or online channels – is now the fourth-most important KPI for German banks.

Germany - Country - Chart 1

Savings banks and cooperatives are the most popular banking options for all age segments.

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Germany - Country - Chart 2

In Germany, savings banks hold the largest share of customers across all age groups, and cooperative banks come in a distant second. The top 50 global banks have made inroads with the older populations, most notably baby boomers.

The importance of digital payments has increased for all age groups.

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The importance of digital payment options has risen year over year for all age segments – most dramatically for millennials but also for Gen Xers.

Germany - Country - Chart 2

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