2017 PACE REPORT

The 2017 PACE Report provides meaningful, actionable insights for becoming and remaining your customers' first choice in financial institutions.

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  • U.S. Small-Midsize Business
  • U.S. Consumer
  • U.S. Community Consumer
  • United Kingdom
  • Germany
  • India
  • Australia
  • Brazil
  • Thailand
  • Canada
  • Global
Country Reports

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Each report reflects country-specific research to provide better insight into what local consumers want. Choose your country of interest:
Global

USA

For the US market, we have created three meaningful, actionable reports for becoming and remaining the first choice for your customers' financial services. Please select the relevant report below.

  • USA-CONSUMER
  • UNITED KINGDOM
  • AUSTRALIA
  • GERMANY
  • INDIA
  • BRAZIL
  • THAILAND
  • CANADA
  • GLOBAL

India

India’s consumers are embracing mobile payments wholeheartedly.

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The government’s rapid demonetisation (removal of large currency notes) has spurred Indian consumers of all age groups to shift quickly to digital payments.

Digital payment options have become an absolute must for most consumers.

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The importance of digital payment options has risen year over year for all age segments – most dramatically for older generations, who want convenient access to money in the face of demonetization.

India - Country - Chart 1

Senior Gen Y consumers are most likely to use their bank’s app for P2P payments.

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India - Country - Chart 2

Even older generations are using mobile P2P payment options. Nearly half of India’s older generations report having paid someone using their primary bank’s mobile app.

In just a few years, virtual cards may leapfrog plastic altogether in use.

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Compared with the global norm, India is more quickly making the shift from physical to virtual cards. With each new generation, expect plastic cards to disappear altogether as virtual cards overtake them.

India - Country - Chart 3

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