The 2017 PACE Report provides meaningful, actionable insights for becoming and remaining your customers' first choice in financial institutions.

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  • U.S. Small-Midsize Business
  • U.S. Consumer
  • U.S. Community Consumer
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  • United Kingdom
  • Germany
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  • Brazil
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  • Canada
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Country Reports

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Each report reflects country-specific research to provide better insight into what local consumers want. Choose your country of interest:


For the US market, we have created three meaningful, actionable reports for becoming and remaining the first choice for your customers' financial services. Please select the relevant report below.


Digital Is Not Optional

Despite Germany’s reliance on cash, banks cannot ignore or delay the digital revolution.

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Increasingly, German banking customers expect to be able to access their accounts any time, from anywhere, and send and receive money with a few clicks or taps. These are no longer nice-to-have features.

Digital is already the primary way customers connect with their banks.

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More than 70% of all users have gone online to check their balances, view recent transactions, pay one or more bills, transfer funds between accounts or receive bank notifications.

Germany - Digital Payments - Chart 1

Digital payment options have become more important for all age segments.

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Germany - Digital Payments - Chart 2

The importance of digital payment options has risen year over year for all German age segments, most dramatically for millennials but also for Gen Xers.

Use of P2P apps is becoming more common.

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In Germany, as elsewhere, digital payments are becoming more common, especially among young millennials. However, consumers are not tied to their primary bank’s mobile app and report using outside P2P apps regularly, though not as frequently.

Germany - Digital Payments - Chart 3

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