The 2017 PACE Report provides meaningful, actionable insights for becoming and remaining your customers' first choice in financial institutions.

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  • U.S. Small-Midsize Business
  • U.S. Consumer
  • U.S. Community Consumer
  • U.S. Credit Union
  • United Kingdom
  • Germany
  • India
  • Australia
  • Brazil
  • Thailand
  • Canada
  • Global
Country Reports

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Each report reflects country-specific research to provide better insight into what local consumers want. Choose your country of interest:


For the US market, we have created three meaningful, actionable reports for becoming and remaining the first choice for your customers' financial services. Please select the relevant report below.


Top of phone

Mobile payment options are now essential to all consumers.

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German banks are now in a battle for top-of-phone status as digital payments continue to catch on with consumers, especially younger ones.

Young millennials lead the way for digital payments.

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Mobile payments have gained the most traction among young millennials. Online shopping and paying utility bills are the most common uses followed by paying for travel.

Germany - Top of Phone - Chart 1

Young millennials have embraced digital payments wholeheartedly in the last year.

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Germany - Top of Phone - Chart 2

Digital payment options have risen in terms of importance, year over year, for all German age segments—but none more than millennials, who have catapulted in front of older generations in their desire for such capabilities.

Young millennials are most likely to use their bank’s app for P2P payments.

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Compared to older generations, Germany’s young millennials are twice as likely to use their primary bank’s mobile app to pay other people.

Germany - Top of Phone - Chart 3

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