GET THE HELP YOU NEED
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United States
United Kingdom
Ireland
By Phone
Worldpay Contact Center
+1 866.622.2390
Available 24/7
For Enterprise customers
Global Technical Service Center For network connectivity emergencies, file transfer, or production processing issues please call +1 866.851.0026.
Merchant Services For iQ or standalone terminal issues, please call +1 866.622.2390.
By topic
Worldpay Dashboard
Your online all in one easy-to-use dashboard.
Terminal upgrades
Is your terminal right for your business?
Integrated Payments
Is your payment solution ready for now and next?
Business Cash Advance
Looking for business funding that’s on your side?
PCI DSS
Take the complexity out of PCI DSS with our SaferPayments programme.
Refer a Friend
Get rewarded for business referrals.
Support Guides
Find and access the support guides you need.
Shopper Help
See a full list of FAQs for our Shopper Management System.
Order accessories
The Worldpay Accessories Ordering Portal has everything you need, from cleaning products to accessories you’ll find all of your machine accessories in one place.
By Phone
Our payments team is here for you 24/7
Card machine & merchant account enquiries: 0345 61 62 63
Online & Virtual Terminal support: 0330 333 1233
Republic of Ireland customers: 1 800 24 26 36
Request a callback Fill in your information and we’ll give you a call so you don’t have to wait on the line.
By Video - Worldpay TV
Whether using a new service for the first time, or just coming up blank to that question you’d know the answer to any other day, Worldpay TV is here to walk you through our systems and interfaces step by step.
My Business Hub - Viewing your Sales Summaries
My Business Hub - Voiding a Transaction
My Business Hub - Voiding a Transaction
My Business Hub - End of Day Reports
Additional help
Customer complaints
Providing good service is important to us. If we don’t get it right for you, please tell us as soon as possible so we can put it right and make improvements.
Write to:
Worldpay Customer Complaints Department
Victory House
Fifth Avenue
Gateshead
England
NE11 0EL
Call us:
UK: 03457 616263
Republic of Ireland: 1800 24 26 36
Fax: 0191 493 3257
International: +00 44 (0) 1720 616263
UK Corporate customers
If you are a UK Corporate customer please contact your Relationship Manager or dedicated Corporate Support team by your usual method.
More information
Find details about how we handle complaints, our free Financial Ombudsman Service, or if you need this information another way.
Worldpay Product Help Centre
From information on how to activate your Worldpay Dashboard Account, to in-depth how-to guides, FAQs, and more.