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June 12, 2019
LONDON and JACKSONVILLE, Fla, June 12, 2019 – New research released today from FIS™ (NYSE: FIS) found that while the financial services industry is growing more confident overall in its underlying technology, the firms with the most advanced technology operating models continue to outperform their peers in terms of revenue growth, driven by accelerated adoption of cloud, artificial intelligence (AI) and other emerging technologies.
The third-annual FIS Readiness Report surveyed more than 2,000 senior executives from retail banks and buy-side, sell-side and insurance firms. Respondents were asked to assess their organization’s capabilities across six operational pillars ranging from use of automation and emerging technology to client service and risk management. Organizations that ranked in the top 20% across these pillars – the operational leaders – were studied as to how their investment priorities differ from their peers.
Forty-nine percent of the executives surveyed – nearly double the number from the 2017 report – said they were confident they have the right technology in place to support their growth ambitions, a number that climbs to 71% for operational leaders. Even more, operational leaders continue to outpace the rest of the industry in their adoption of the cloud, artificial intelligence and other emerging technologies. Importantly, the leaders also grew their revenue more than twice as fast as their peers (3.3% revenue growth versus 1.5% for the rest of the industry).
“Our 2019 research indicates that the industry’s growing confidence in its underlying technology to drive growth may be misplaced as operational leaders continue to sharpen their competitive edge over the rest of the pack,” said Martin Boyd, head of Capital Markets at FIS. “Particularly striking is the way these operational leaders are pivoting their innovation strategies away from operating efficiencies and moving towards emerging technologies to enhance service and grow their customer bases. For the rest of the industry, there’s a lot of catching up to do.”
The FIS research found that operational leaders are:
A complete copy of FIS’s report can be downloaded from www.fisreadinessreport.com.
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 47,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. For more information about FIS, visit www.fisglobal.com.
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Kim Snider, 904.438.6278 Senior Vice President FIS Global Marketing and Communications firstname.lastname@example.org
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