X
OUR INSIGHTS SHOW
Best-in-class organizations are leveraging the latest automation technology embedded with Artificial Intelligence (AI) to help manage growth. AI can help adjust strategic collections based on learned behavior to help improve collections prioritization for lowering days sales outstanding (DSO) and reducing past-due A/R.
Scan the QR Code for More
X
OUTCOMES FROM AI
31% of leaders are targeting AI investment on enhancing the customer experience vs. 18% of nonleaders.
Scan the QR Code for More
X
INNOVATION CULTURE
Leaders’ top strategy to develop digital skillsets is to upskill existing staff: 48% prioritize this vs. 30% of non-leaders. Only 12% say culture is a barrier to digital innovation vs. 26% of nonleaders.
Scan the QR Code for More
X
CUSTOMIZED SERVICES
Leaders are using data to personalize their services. For example, 81% of retail banking leaders are sophisticated at using data to personalize their customers’ banking experience vs. 46% of
non-leaders.
Scan the QR Code for More
X
TALENT STRATEGY
Leaders are putting greater emphasis on strengthening AI skills (34% vs. 28% of nonleaders) and cyber security skills (48% vs. 41%).
Scan the QR Code for More
X
RISK INSIGHT
78% of have enabled their risk teams to readily access organizational data in a timely manner vs. 48% of non-leaders.
Scan the QR Code for More
X
OUTSOURCING
Leaders are moving faster to outsource non-value adding activities: 72% will hand over
non-competing functions to tech vendors over the next 12 months vs. 55% of others.
Scan the QR Code for More
X
Modernizing with the Latest
Automation and Workflow
Technology
Segregating the disputed portion from invoices is a good step in reducing dispute cycles and volume. However, when a dispute is identified and segmented from the non-disputed portion of the invoice.
Scan the QR Code for More
X
Modernizing with Cloud-based Technology
Credit and collections departments are modernizing credit and collections by moving it to the cloud combined with managed services, which reduces the total cost of ownership (TCO) by decreasing and securing direct and indirect IT.
Scan the QR Code for More