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Providing good service is important to us. If we don’t get it right for you, please tell us as soon as possible so we can put it right and make improvements.
How to tell us about your complaint
Worldpay Customer Complaints Department
If you are a UK Corporate customer please contact your Relationship Manager or dedicated Corporate Support team by your usual method.
Resolving your complaint
When we receive your complaint we will contact you to let you know:
If your complaint is complex, it may take longer for us to reach an agreement with you. Once your complaint has been investigated, we will issue a final response. If we haven’t done this within 15 days, we will write to you to explain why, and indicate when you can expect a final response.
If you are not happy with our response
If you receive services from one of Worldpay's UK services providing companies, you may be able to ask the UK Financial Ombudsman Service to review your complaint. Eligibility criteria apply as outlined below and you also need to escalate your complaint to the FOS within six months of our final response.
Worldpay's UK services providing companies are subject to the Financial Ombudsman Service. This free, independent and impartial service helps sort out complaints that financial businesses and their customers haven't been able to resolve themselves.
You may be eligible if your business has an annual turnover of less than £6.5 million and fewer than fifty employees.
There are some complaints that the Financial Ombudsman Service can't look into. You can contact them directly to find out more using the contact details below:
For a copy of our leaflet about the Financial Ombudsman Service, call us on 03457 616263.
Or call our Textphone 0345 300 3889.
Let's work together to reach your goals. Contact us at the links below and a representative will be in touch.
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