FIS Modern Banking Platform
Advance your bank with a modern core platform.
December 03, 2018
Online and mobile banking may have introduced amazing convenience for the customer, but they also removed much of the personalization from the banking experience. Conversational banking, which relies on chatbots and/or voice and text applications, has the potential to right this wrong and evolve digital banking beyond a purely transactional experience.
That’s because this new channel can unify and automate much of the most common transactions, marketing, customer service, and advice in one simple, customer-centric interface.
Using Artificial Intelligence (AI), text or voice applications can help customers monitor and manage their accounts, seek out and act on financial advice, review and purchase new products, and much more. These are all common customer journeys that can be completed without human intervention.
To be effective, conversational banking applications must:
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Tags: Digital Innovation
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