FIS Modern Banking Platform
Advance your bank with a modern core platform.
Merchants
Banking
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Capital Markets
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Corporates
Developer
Banking Solutions Overview
Explore the Marketplace
Data Restore
Protection from disaster.
Code Connect
The power of APIs with the scale of FIS.
Capital Market Solutions Overview
Explore the Marketplace
FIS Private Capital Suite
Data Exchange Solutions.
IFRS17
The right strategy for transformation.
Commercial Lending
Speed up the decision process.
Shopper FAQs
- How do I cancel my agreement and stop recurring payments being debited from my card?
- What is a recurring payment (FuturePay) agreement?
- How do I change my card details?
- I've received a card failure email - what do I do?
- How do I change my email address and/or other contact details?
- Can I change my card details over the phone?
- I'm behind with my FuturePay payments - what do I do?
- What is my agreement ID and where can I find it?
- My card is about to expire but I can't enter new card details
- Can I change the date my FuturePay payments are made?
- What if I cancel the wrong FuturePay agreement?
- I have no money in my account - can I delay payment?
- How do I log in to the Shopper Management System?
- I've cancelled my agreement but my details are still on the system - why?
- I am unable to reset my password because my email address has changed - what should I do?
- Why are my old card details still displayed on the system?
- I've forgotten my username and/or password...
- How do I change my username and password?
- How do I renew my subscription with FuturePay?
- How do I check all the payments I have made for my agreement?
- How do I cancel my order and get a refund?