Press Release

Scoot spreads its wings into new markets with Worldpay

New partnership sees payment acceptance rates climb to 90%

August 15, 2017

Tuesday 15th August 2017 – Singapore — Scoot Tigerair Pte. Ltd. (Scoot), the low-cost airline indirect subsidiary of Singapore Airlines Limited (SIA), has selected Worldpay as its exclusive payments provider. On the 25th July 2017 Scoot Pte. Ltd. and Tiger Airways Singapore Pte. Ltd. amalgamated to become one entity under the name Scoot Tigerair Pte. Ltd.

Following the amalgamation, Scoot sought a strategic payments provider that could help grow its international and long-haul business as a new integrated brand, particularly in key global markets such as Asia Pacific and EMEA. As a leader in card payments with truly global coverage, Worldpay was ideally placed to deliver an end-to-end payments solution to improve the customer experience and ultimately sell more online tickets to travellers. Since partnering with Worldpay, the airline has seen payment acceptance rates soar to 90% across all markets.

With extensive experience in the airline industry, Worldpay offers a wealth of expertise in managing the complexities of international eCommerce, including supporting online payments in multiple currencies, optimising the booking process, and integrating with multiple global distribution systems. Worldpay is also enabling Scoot to accept a growing range of payment methods favoured by travellers across the region, including Alipay and China Union Pay in China, Konbini in Japan, and POLi Payments and PayPal in Australia.

New data analytics capabilities will also see Scoot able to unlock the value of its payments data for the first time, and by selecting Worldpay as its exclusive payments provider, the low cost carrier will also save time and resources by not dealing with multiple suppliers. With new insight from Worldpay, the brand is now able to optimise eCommerce business, increasing online sales, and identifying cost-saving opportunities.

Leslie Thng, Chief Commercial Officer at Scoot said: “We see Worldpay as the ideal partner to support our aggressive growth plan, and reduce our time-to-market into each new region. Our new Singapore-Athens route launched earlier this month, and with plans to launch five more new destinations in the next 12 months, we need a payments solution to support our global vision. We are delighted that our collaboration with Worldpay has been so successful, with a seamless on-boarding process and continuous support as we launch into new markets.”

Ng Long Jian, VP Finance, at Scoot added: “Working alongside Worldpay has given us a competitive edge in the market. By working with a single payment provider, we have been able to save time, money and resources as we expand our global network. Having such a wealth of data analytics at our fingertips has also been invaluable. With full visibility of our transaction history and consumer spending patterns, we have already been able to identify cost-saving measures to fine tune our online business.”

Stuart Thornton, VP Business Development APAC, Global eCom, Worldpay, commented: “The global carrier market has never been more competitive, so it is vital that our customers optimise their online services as they expand internationally. Singapore’s flagship airline group has embarked on an ambitious growth programme with its low-cost, long-haul offering. But by putting payments at the heart of its eCommerce strategy, Scoot has been able to cut costs, while increasing sales, helping to improve competitiveness and ensure sustainable profitability in an exciting yet challenging market.”

About Worldpay
Worldpay is a leading payments company with global reach. We provide an extensive range of technology-led payment products and services to around 400,000 customers, enabling their businesses to grow and prosper. We manage the increasing complexity of the payments landscape for our customers, allowing them to accept the widest range of payment types around the world. Using our network and technology, we are able to process payments from geographies covering 99% of global GDP, across 146 countries and 126 currencies. We help our customers to accept more than 300 different payment types.

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About Scoot
Scoot™, the low-cost, medium-to-long haul arm of the Singapore Airlines Group managed by Budget Aviation Holdings, has carried over seven million guests since taking to the skies in June 2012. The world’s first all 787 Dreamliner fleet operates between Singapore and Sydney, Gold Coast, Bangkok, Taipei, Tokyo, Tianjin, Shenyang, Nanjing, Qingdao, Seoul, Hong Kong, Perth, Osaka, Kaohsiung, Hangzhou, Melbourne, Guangzhou, Jeddah, Chennai, Amritsar, Sapporo, Dalian and Athens. Scoot provides – in addition to fantastic value airfares – a safe, reliable and contemporary travel experience with a unique attitude – Scootitude™. Offering amenities including on-board Wi-Fi Internet connectivity and in-seat power as well as the ability to redeem and accrue Singapore Airlines KrisFlyer miles, Scoot was voted 2015, 2016 and 2017 Best Low Cost Airline (Asia/Pacific) by and ranked in the Top 10 of the World’s Best Low-Cost Airlines in 2015 by Skytrax. Scoot is passionate about changing the way people travel long distance.

For more information, please contact:

Global eCom
Emily Lahey, PR Director
+44 (0) 7584339633

Janisa Hui
+1 (852) 2501 7904