Client Story

RELIABLE SYSTEMS AND SUPPORT ENABLE GIFTWARE PROVIDER TO SHINE

Tipperary Crystal Turns to Worldpay from FIS for an Improved, Dependable Payments Processing Experience

Based in Ireland, Tipperary Crystal is widely recognized as the foremost source of gift solutions for the consumer who enjoys contemporary and classical Irish collections featuring superb design and excellent quality including cutlery, ceramics, candleware, jewelry, watches and other gifts.

With its slogan of “Gifts Beyond Expectations,” Tipperary Crystal’s design philosophy emphasizes the creation of items that exude a refined style – one that is quietly confident, easily adaptable and versatile.

Austin Byrne, director of Agnelto Limited, the operator of multiple sites trading as Tipperary Crystal at several Dublin shopping centers, says, “After not receiving a satisfactory level of support from other providers, I was quite keen to find a partner that would look after my business when it came to payments.”

It was then Austin turned to Worldpay from FIS®.

“I was looking for a reliable payments system with access to a dashboard for reconciliation – plus a company with excellent customer service,” he explains. “Previously, we also had ongoing hardware issues where the card terminals were not accepting payments, in essence costing us lost time and money. We wanted a company we could rely on.”

A sparkling success with Worldpay

Since switching to Worldpay, transactions are now processed faster, which allows Austin to focus on keeping his customers happy and providing a great overall gifting experience. Additionally, the Worldpay Dashboard provides him with a complete view of his business and payments activity.

Austin has also realized significant gains when it comes to pricing and support.

“In addition to providing me with very competitive pricing, Worldpay’s customer service is second to none,” Austin says. “I have an account manager who always helps me if I have any questions, along with 24/7 support.”

Easy set up

According to Austin, installation and implementation were quick and easy.

“The terminal arrived via courier as planned, and I was able to set it up myself with ease,” he says. “Our new terminal is much faster than what we previously had, and it also operates via 4G and Wi-Fi. We’ll be adding more terminals to new locations, which will go live later this year. We haven’t had any terminal connection issues since moving to Worldpay, and this gives me real peace of mind that my business can run smoothly when I am not there myself.”

In closing, Austin says, “When it comes to Worldpay from FIS, I feel I couldn’t have asked for better customer service or a better overall experience. I have a point of contact on the phone when I need it, and my account manager has been very supportive. It gives me great confidence to recommended Worldpay to my business network.”

At a Glance

OBJECTIVE
Find a reliable payments system with access to a dashboard for reconciliation – all backed by a company with excellent customer service.
RESULTS
Faster transactions, competitive pricing, real-time data and top-notch support.

Impact

The Worldpay Dashboard allows Tipperary Crystal to easily and immediately view and interact with business and payments information – from card sales to settlements and invoices.

Faster transactions

Real-time data

We haven’t had any terminal connection issues since moving to Worldpay.”
− Austin Byrne | Director of Agnelto Limited
When it comes to Worldpay from FIS, I feel I couldn’t have asked for better customer service or a better overall experience.”
− Austin Byrne | Director of Agnelto Limited
It gives me great confidence to recommended Worldpay to my business network.”
− Austin Byrne | Director of Agnelto Limited