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YOUR PAYMENTS JOURNEY STARTS HERE

Thank you for choosing Worldpay from FIS® as your payments processing partner. We look forward to getting you up and running as quickly and easily as possible.

So, Let’s Get Started

At Worldpay, we understand your job is to run your business, not to worry about payment processing. That’s why we have one goal in mind: to help businesses like yours capture every sale with simple-to-use, reliable payment processing solutions that provide unparalleled security for you and your customers.

Welcome Guide  Quick Reference Card

Manage your Account with iQ

We give you a complete view of your business and payments activity. Sign up for your iQ account today.

Enroll Now

Insightful Reports

Access clear, detailed and up-to-date sales performance figures for each line of your business

Timely Data

Easily pull up to 18 months of processing activity/history, including statements and reconciliation data

Manage Disputes

The iQ Now app transforms dispute resolution with documentation for faster resolution
Learn more about IQ

iQ Overview Video

See what the desktop version of iQ can do for your business.

iQ Now Overview Video

Interested in on-the-go access in the palm of your hand? See what you can do with our free iQ Now companion mobile app.

Obtaining OLO Credentials

Follow these simple instructions in iQ to access your OLO credentials for online ordering.

Obtain and Understand your Statement

Learn how to access and understand the sections of your account statement through iQ.

Access Your Statement

Watch this two-minute video to see how you can easily access your monthly statement through iQ.

Understand Your Statement

Since you’re new to Worldpay, here’s a helpful guide that explains key sections of your monthly statement so you can better understand your monthly charges.

Understanding and Managing Chargebacks

Learn how chargebacks (also known as "disputes") work and how to manage any chargeback claims made by your customers.

Learn About Chargebacks

Learn more about chargebacks so you can dramatically reduce the possibility of costly losses.

Manage Your Chargebacks

See how our free iQ Now mobile app allows for easy management of chargeback documentation by just uploading photos from your smartphone.
Watch video

On-demand Training Courses

Helpful videos designed to help you run your business better, available to watch at your convenience.

Interactive iQ Overview

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Get an in-depth overview of iQ, our online tool that gives you immediate access to account information like bill statements, plus actionable insights like month-over-month trends. This interactive course has been developed to highlight the portal’s most popular features and the easiest ways to access them.
Take a look

iQ Administration User | Viewing Time: 21:03

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If you are set up as an administrator for iQ, you can set up additional users, as well as track and unlock users. This in-depth video walks you through each step of the way, including a few short cuts.
Watch now

Statement Retrieval | Viewing Time: 2:12

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A quick look at how you can easily access your monthly statement through iQ.
Watch now

Merchant Disputes 101 – The Basics | Viewing Time: 31:50

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Learn all about what a chargeback (dispute) is, the different stages and terms, and how to avoid them altogether. We show how to set up alerts, pull reports and research disputed transactions, all using the iQ system.
Watch now

Merchant Disputes 201 – PIN Adjustments & PIN Disputes | Viewing Time: 12:28

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This training is designed to help you understand what a PIN-Based Transaction is, read the TARR Report, identify a PIN Transaction, initiate a PIN Adjustment, and respond to a PIN Dispute – all using the iQ platform.
Watch now

VCR (Visa Claims Resolution) | Viewing Time: 21:50

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Learn how to manage a Visa dispute.
Watch now

MCM (Mastercard Management) | Viewing Time: 14:14

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Learn how to manage a Mastercard dispute.
Watch now

Interchange Basics | Viewing Time: 08:04

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Did you know there are four factors that determine the interchange rate of any given transaction? Learn the basics and some best practices.
Watch now

Safe, Secure Payments

Did you know that all businesses that process credit cards must comply with Payments Card Industry Data Security Standard (PCI DSS) mandates?

PCI DSS Overview

What is PCI DSS compliance, and what does it mean for your business? Check out this helpful infographic that explains why it’s so important.

Learn the Benefits of PCI compliance

Learn more about the benefits of being PCI DSS-compliant and how Worldpay is here to help you every step of the way.
Watch video
  SaferPayments Product Overview
  SaferPayments Programs
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Attract More Customers

With signage, displays and other essential items, you can attract more customers and let them know the card brands you accept. Contact them directly for availability.

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American Express®

Signage and decals, store hour displays, tip trays, pens and check presenters

Learn more
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Discover®

Check presenters, signage and decals, imprinters and slips

Learn more
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Mastercard®

MUST register as a user using your Amex Merchant ID to see products and pricing

Learn more
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Visa®

Check presenters, signage and decals, imprinters and slips

Learn more
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Get in Touch

We are here to help you every step of the way. Here are some key teams ready to assist you. Or, visit our Knowledge 365 site for online support.