YOUR PAYMENTS JOURNEY STARTS HERE

Thank you for choosing Worldpay from FIS® as your payments processing partner. We look forward to getting you up and running as quickly and easily as possible.

So, Let’s Get Started

At Worldpay, we understand your job is to run your business, not to worry about payment processing. That’s why we have one goal in mind: to help businesses like yours capture every sale with simple-to-use, reliable payment processing solutions that provide unparalleled security for you and your customers.

Welcome Guide  Quick Reference Card

Manage your Account with iQ

We give you a complete view of your business and payments activity. Sign up for your iQ account today.

Enroll Now

Insightful Reports

Access clear, detailed and up-to-date sales performance figures for each line of your business

Timely Data

Easily pull up to 18 months of processing activity/history, including statements and reconciliation data

Manage Disputes

The iQ Now app transforms dispute resolution with documentation for faster resolution

On-demand Training Courses

Helpful videos designed to help you run your business better, available to watch at your convenience.

Interactive iQ Overview

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Get an in-depth overview of iQ, our online tool that gives you immediate access to account information like bill statements, plus actionable insights like month-over-month trends. This interactive course has been developed to highlight the portal’s most popular features and the easiest ways to access them.
Take a look

iQ Administration User | Viewing Time: 21:03

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If you are set up as an administrator for iQ, you can set up additional users, as well as track and unlock users. This in-depth video walks you through each step of the way, including a few short cuts.
Watch now

Statement Retrieval | Viewing Time: 2:12

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A quick look at how you can easily access your monthly statement through iQ.
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Merchant Disputes 101 – The Basics | Viewing Time: 31:50

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Learn all about what a chargeback (dispute) is, the different stages and terms, and how to avoid them altogether. We show how to set up alerts, pull reports and research disputed transactions, all using the iQ system.
Watch now

Merchant Disputes 201 – PIN Adjustments & PIN Disputes | Viewing Time: 12:28

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This training is designed to help you understand what a PIN-Based Transaction is, read the TARR Report, identify a PIN Transaction, initiate a PIN Adjustment, and respond to a PIN Dispute – all using the iQ platform.
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VCR (Visa Claims Resolution) | Viewing Time: 21:50

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Learn how to manage a Visa dispute.
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MCM (Mastercard Management) | Viewing Time: 14:14

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Learn how to manage a Mastercard dispute.
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Interchange Basics | Viewing Time: 08:04

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Did you know there are four factors that determine the interchange rate of any given transaction? Learn the basics and some best practices.
Watch now

American Express®

Signage and decals, store hour displays, tip trays, pens and check presenters

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Discover®

Check presenters, signage and decals, imprinters and slips

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Mastercard®

MUST register as a user using your Amex Merchant ID to see products and pricing

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Visa®

Check presenters, signage and decals, imprinters and slips

Learn more

Get in Touch

We are here to help you every step of the way. Here are some key teams ready to assist you. Or, visit our Knowledge 365 site for online support.