UK – Small and Midsize Merchants HELPING YOU THROUGH THE BUSINESS IMPACTS OF CORONAVIRUS

We're here for you

For businesses everywhere, keeping staff and customers safe - while keeping business running - is the number one priority. We're here to help.

Coronavirus has posed the kind of threat that the world hasn’t seen for decades. For businesses, finding ways to adapt and amidst enduring challenges is essential. While you work to prepare for whatever comes next, we want to help in the small ways we can.

At Worldpay we pride ourselves on our resilience, our system reliability and processing breadth. We have steps in place to ensure our customers can keep transacting with the peace-of-mind that we’ll be here to support you.

Our call centres remain open, and we’re adapting to the demands we’re seeing across the UK. Our products suit all kinds of business, meaning you can adjust your payments solution to suit your changing business.

We want to offer business support wherever we can. And while we can’t solve every problem, here is what we’re doing to help.

Bruce Lowthers
President, Banking and Merchant Solutions

WHAT WE ARE DOING FOR OUR CUSTOMERS

Rate relief

Short term fee relief

We're waiving minimum monthly service charges (MMSC) until the end of June(1) to help relieve the pressure on businesses. The MMSC is a fee we usually charge to keep your service running if your transactions are below your agreed threshold.

24/7/365

24/7/365 Live Assistance

We will get through this together. If you’re feeling the pressure on your business, and need to talk about your Worldpay account, please get in touch with our support centre on 0345 7616 263.

1Waiver includes only Minimum Monthly charges, all other fees remain unchanged.

Products & resources available to you

Respond to changing business conditions

If your business has changed overnight and you need ways to take payments over the phone or via email, our Virtual Terminal or Pay by Link products could help.

Call us to get set up.

Mobile Card Machines

With the current restrictions on movement outside of your household, allowing customers to pay on delivery can be an option with our Move 500 mobile payment terminal.

Your Three-step plan for transitioning out of lockdown

Your Three-step plan for transitioning out of lockdown.

A COVID recovery planner to help build your business back.

Get the guide

Additional resources

Assistance with Corporate Actions

How to process a telephone payment using your card terminal

To process a telephone or mail order payment using your terminal, simply key in the sale amount from the ready screen, and press the green enter button. When asked to present the customers card, manually enter the card details and follow the on-screen instructions. A demonstration is included in this instruction video.

Worldpay owned terminals are configured for telephone payments as standard. If you are unable to process them on your terminal call 03457 616263 so we can help.

Please remember that accepting a telephone payment can present a risk, we ask that you remain vigilant and ensure that the correct processes are being adhered to.

Visit our Terminals help-centre for further instructions here.

Help protect your business today

Help protect your business today

Eight ways to help you through the business symptoms of Coronavirus

Get the guide
How to clean your PEDS

How to clean your PEDS

To minimise the risk of spreading COVID-19, PEDs should be cleaned on a regular basis.

View the infographic
Your questions answered

Your questions answered

We have assembled a set of FAQs to help navigate today's environment.

Read the FAQs
Alert

MERCHANT SERVICES SCAM ALERT

We have received reports of businesses being contacted by callers claiming to be representatives of a merchant services provider. These callers are telling merchants that their current provider is shutting down due to the COVID-19 situation. They proceed to tell the merchant they need to switch processors to continue accepting electronic payments.

If your business is targeted, please know that this is part of a scam and not legitimate. Worldpay will continue to be your trusted partner and support your payment processing needs.

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