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October 30, 2018
Serena Smith, FIS | Division Executive, International Payments
Payments convergence is presenting payment providers with new opportunities and pressures. Revenue is shrinking for many, but payment speed, volumes and processing complexity continue to increase. Payment providers must determine how to best streamline their legacy systems to stay competitive, manage rising regulatory burdens, accommodate standardization, open banking and APIs, and ensure they’re prepared for an uncertain future. All of this while reducing the total cost of ownership of the payments infrastructure.
To that end, we see five unavoidable market forces driving payments convergence that will determine how providers will adapt their payments infrastructure to respond to the current and future demands.
FIS | Division Executive, International Payments
Serena is a skilled relationship-builder with a proven track record of creating “moments of excellence.” While previously serving as Chief Client Officer, she drove FIS’ clients’ loyalty survey scores to the highest point in company history. With more than two decades of experience in the financial industry, she serves more than 50,000 clients and specializes in customer acquisition, retention and profitability.
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