Support Guides

APM Guide

An overview of each Alternative Payment Method offered by Worldpay - use it to learn about each APM's features and view shopper journeys.

Dispute Resolution Centre Guide

A user guide for the Worldpay Dispute Resolution Centre – use it to manage and defend chargebacks and disputed transactions.

Dynamic 3D Secure Guide

Use this guide to understand the options available with Dynamic 3D Secure and to specify criteria for Dynamic 3D Secure rules.

Mail and Telephone Order Payment Service (Hosted Call Centre)

Describes the Mail and Telephone Order payment service (Hosted Call Centre), which enables a merchant's call centre to connect the Worldpay payment service without going through a system integration.

Merchant Interface Guide

Describes how to use the Merchant Interface application, the management and reporting tool for Worldpay's payment service.

Merchant Operating Instructions

A guide to accepting card payments efficiently and smoothly – use it to ensure you receive prompt payments to your bank account and protect your business by minimising the risk of fraudulent activity and threats.

Refunding Alternative Payments Guide

Explains how to refund payments that were made by using alternative payment methods.

Stored Credentials Overview

An overview of Merchant Initiated Transactions (MITs) and Customer Initiated Transactions (CITs), example shopper journeys and useful support information on submitting, amending or cancelling stored credential transactions.

Worldpay Developers

Takes you to our developer website.

U.S. Online Payments

Chargeback Process Guide

A high level overview of the chargeback process on the US eCom platform for each card type.

Direct Debit FAQs

US eCom Direct Debit frequently asked questions.

Dynamic Payout Daily Operations Guide

Detailed information about day-to-day monitoring and management of the Dynamic Payout funding model.

iQ Dispute Inbox Best Practices

Best practices for using the Dispute Inbox of the US eCom iQ to help monitor and manage your chargeback cases.

iQ Reporting and Analytics User Guide

A comprehensive guide to using the US eCom iQ interface, including details about navigation, reports, transaction searches, transaction details, and chargeback Inbox.

NACHA Requirements

NACHA requirements for the US eCom Direct Debit payment method.

PayFac Dynamic Payout FAQs

Dynamic Payout funding model frequently asked questions.

PayFac Dynamic Payout Info

A guide for payment facilitators to use our Dynamic Payout funding model.

PayFac Dynamic Payout Same Day Funding FAQs

Frequently asked questions on same day funding transaction types available in the Dynamic Payout funding model.

PayFac Portal User Guide

Detailed instructions on the use of the PayFac Portal, used to provision sub-merchants to the US eCom platform.

PINless Debit Adjustment Dispute Process

Dispute process guide for merchants using Prime Routing for PINless debit card transactions.

Requirements for Open Access

Requirements for Open Access (aka Transact) to get credentials and submit online transactions to the US eCom platform.

Scheduled Secure Reports Reference Guide

Guide to provide report structure and field level definitions for all reports available via the eCom SSR tool.

Sub-Merchant Onboarding FAQs

Frequently asked questions for onboarding sub-merchant to the US eCom platform.

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