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UK – Small and Midsize Merchants HELPING YOU THROUGH THE BUSINESS IMPACTS OF CORONAVIRUS
WHAT WE ARE DOING FOR OUR CUSTOMERS
Short term fee relief
We're waiving minimum monthly service charges (MMSC) until the end of June(1) to help relieve the pressure on businesses. The MMSC is a fee we usually charge to keep your service running if your transactions are below your agreed threshold.
24/7/365
24/7/365 Live Assistance
We will get through this together. If you’re feeling the pressure on your business, and need to talk about your Worldpay account, please get in touch with our support centre on 0345 7616 263.
1Waiver includes only Minimum Monthly charges, all other fees remain unchanged.
Your Three-step plan for transitioning out of lockdown.
A COVID recovery planner to help build your business back.
Get the guideAdditional resources
How to process a telephone payment using your card terminal
To process a telephone or mail order payment using your terminal, simply key in the sale amount from the ready screen, and press the green enter button. When asked to present the customers card, manually enter the card details and follow the on-screen instructions. A demonstration is included in this instruction video.
Worldpay owned terminals are configured for telephone payments as standard. If you are unable to process them on your terminal call 03457 616263 so we can help.
Please remember that accepting a telephone payment can present a risk, we ask that you remain vigilant and ensure that the correct processes are being adhered to.
Visit our Terminals help-centre for further instructions here.
We're here to help
Our partnership with you is built on the premise that your success is our success. If you require assistance, please do not hesitate to reach out.UK customer support: 03457 616263
Republic of Ireland Customer Support: 1 800 242 636
MERCHANT SERVICES SCAM ALERT
We have received reports of businesses being contacted by callers claiming to be representatives of a merchant services provider. These callers are telling merchants that their current provider is shutting down due to the COVID-19 situation. They proceed to tell the merchant they need to switch processors to continue accepting electronic payments.
If your business is targeted, please know that this is part of a scam and not legitimate. Worldpay will continue to be your trusted partner and support your payment processing needs.