UK – Large Merchants HELPING YOU THROUGH THE BUSINESS IMPACTS OF COVID-19

We're here for you

Keeping your business operational and supported is a top priority for all of us at Worldpay. We're ready to provide any guidance you need to optimize your payment operations.

We're working tirelessly to deliver both payments continuity and solutions that will help your business adapt to the strain brought on by the coronavirus pandemic. Adapting to these unknown and rapidly changing circumstances will be vital and we want you to know that keeping your business operational is our top priority.

This digital resource centre was created to provide insight into the solutions and services we can offer your organisation as you navigate the COVID-19 crisis. If you have an immediate question, please reach out to your Relationship Manager.

Bruce Lowthers
President, Banking and Merchant Solutions

WHAT WE ARE DOING FOR OUR CUSTOMERS

24/7/365

Live Assistance

We will get through this together. Call your account director or relationship manager to explore what more we can do to support your business through this crisis.

Contact your AD or RM to find out more

Products & resources available to you

24/7 remote access to payments data analytics, insights

Using our Pazien analytics capability you can log in and track your payments performance securely even when you are working from home. Being able to analyse your daily sales, refunds, authorisations, and chargebacks you can quickly take action to make adjustments to the parts of sales operations that are impacted most. Contact your AD to find out more

Take card payments remotely over the phone by email or through eCommerce

With most physical outlets in lock down you can still drive some sales and payments remotely. We have a host of solutions that can help from Virtual Terminal, Pay By Link, to Gateway. Contact your AD or RM to find out more

Take safer payments with the new higher contactless limit

Effective from 1 April 2020 in the United Kingdom, contactless limits for contactless card transactions are increasing from 30 GBP to 45 GBP. This will help reduce potential risk of contamination by minimising the need to touch terminals. It will require an update to your terminal with testing and roll out. Please get in touch with us if you would like to action this update. Contact your AD or RM to find out more

Minimise your chargebacks

With the increasing reliance on eCommerce you may experience a higher level of chargebacks. We can help you get ahead of this through our dual-layer Disputes Solution which first deflects them before they arise and then provides a fully managing chargeback defences on your behalf. Contact your AD or RM to find out more

Navigating your business through uncertainty

NAVIGATING YOUR BUSINESS THROUGH UNCERTAINTY

How your payments strategy can help.

Get the guide

Additional resources

Ask the experts

WebinarAsk the Experts: How to Overcome the Effects of COVID-19 on Chargebacks

Listen to the Webinar
Help navigating the current uncertainty

WebinarHELP NAVIGATING THE CURRENT UNCERTAINTY

Download the PDF
Help navigating the current uncertainty

WebinarHELP NAVIGATING THE CURRENT UNCERTAINTY

Listen to Webinar
How to clean your PEDS

How to clean your PEDS

Learn more
Alert

MERCHANT SERVICES SCAM ALERT

We have received reports of businesses being contacted by callers claiming to be representatives of a merchant services provider. These callers are telling merchants that their current provider is shutting down due to the COVID-19 situation. They proceed to tell the merchant they need to switch processors to continue accepting electronic payments.

If your business is targeted, please know that this is part of a scam and not legitimate. Worldpay will continue to be your trusted partner and support your payment processing needs.

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