Financial Customer Loyalty Journey - FIS Global

BobCONSTRUCTION MANAGER

About Bob
  • Age: 35
  • Status: Married
  • Children: 1 daughter, 9
  • Homeowner: Yes
  • Job: Construction manager
  • Income: $87,000
  • Credit Cards: 3
Bob's Challenges
  • Making the most of all his different loyalty memberships.
FIS Solutions
  • FIS Premium Payback: This real-time, point-of-sale redemption network connects millions of consumer payment cards with loyalty programs all over the country by processing transactions in real time, continuously resetting points totals and status levels, while communicating relevant offers to consumers at the point of sale, whether in person, online or via mobile.

BobCONSTRUCTION MANAGER

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X About Bob
  • Age: 35
  • Status: Married
  • Children: 1 daughter, 9
  • Homeowner: Yes
  • Job: Construction manager
  • Income: $87,000
  • Credit Cards: 3
Bob's Challenges
  • Making the most of all his different loyalty memberships.
FIS Solutions
  • FIS Premium Payback: This real-time, point-of-sale redemption network connects millions of consumer payment cards with loyalty programs all over the country by processing transactions in real time, continuously resetting points totals and status levels, while communicating relevant offers to consumers at the point of sale, whether in person, online or via mobile.

Bob purchases flowers at his local store and earns loyalty points.

Bob uses his earned loyalty points to receive a 10% discount off purchases in real-time at the point of sale.

Bob spends $50 on gas and is prompted to use his accrued loyalty points at the pump.

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Batch Processing for Scoring
Every Day Spend and Earn
Card transactions are sent daily from the FI's payment processor (both internal FIS processing platforms and external) to score everyday spend and earns via Loyalty's Valusys Online Loyalty Manager Scoring Engine. Learn More >
Financial Institution (FI)
The cardholder's financial institution that’s enrolled in the program. Learn More >
Payment Authorization
Loyalty's Switch receives a real-time request for payment pre-authorization when the cardholder swipes their payment card at the merchant's POS as part of normal transaction processing flow. Learn More >
loyalty Authorization
Loyalty's Switch receives a real-time request for redemption offer validation when the cardholder swipes their payment card at the merchant’s POS. At the same time, the payment pre-authorization is sent to the processor. Learn More >
Real-Time Payments
API call out from the POS to payment processor for pre-authorization. Learn More >
Redemption Offer at POS
If the cardholder has required points available to redeem, the redemption offer is presented back to the cardholder as soon as the payment authorization is received. Learn More >
Price Roll Back
If the cardholder chooses to redeem their points, the price automatically rolls back to pre-determined discounted amount. Learn More >
Transaction Finalized
Cardholder completes the transaction and a final message is sent to the Loyalty Switch to close out the transaction. Learn More >
Receipt Prints with
Rewards Summary
Once the Loyalty host receives the final message, the cardholder's receipt prints with a detailed total transaction amount, discounted amount, and points redeemed. Learn More >
Loyalty Discount
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