The annual Performance Against Customer Expectations (PACE) Report examines how consumer expectations of their banks are changing and benchmarks how well banks are meeting those expectations in several countries and categories.
Our second annual Readiness Report finds that the industry scores higher on six pillars of growth. Yet the Readiness Leaders continue to grow twice as fast. How? They have already achieved efficiencies. Now they are evolving towards a modernized operating model that supports greater growth.
Now in its fourth edition, the Flavors of Fast report examines how payments are not only getting ever faster and closer to instantaneous but also how they’re evolving, with local-eye views of innovations emerging in various countries from around the world.