FIS MCM 2017


Join us for the annual FIS Mobile Client Meeting (MCM), September 18 – 20, at the historic Palace Hotel in San Francisco’s Financial District.

MCM 2017 offers an engaging agenda including the latest developments of our solution suite and ecosystem, FinTech innovations and emerging technologies, insights about our recent partnerships and strategic networking opportunities.

What a fantastic location. We were so impressed by all that FIS Mobile has to offer. Every client should get to experience the conference and the tour of The Garage.
– FIS Mobile Client



Mike Walsh


Tuesday, May 23, 4:45 – 5:45 p.m.

Mike Walsh is the CEO of Tomorrow, a global consultancy on designing business for the 21st century. He advises leaders on how to thrive in this era of disruptive technological change. Rather than focusing on the distant future, Mike takes an anthropological approach – scanning the near horizon for emerging technologies and disruptive shifts in human behavior, and then translating these into pragmatic plans for business transformation.

Mike’s personal manifesto: “Everything is changing. How we live, how we work and how we play. But to understand the future you need to focus on anthropology (the study of human beings) not technology. After all, as interesting as it is when things change, the real magic happens when people do”.


12:00 – 6:00 pm Registration
6:30 – 8:30 PM Welcome Reception at Palace Hotel
7:00 – 8:00 am Breakfast
8:30 – 9:00 am FIS Mobile State of the Union
Doug Brown, Group Executive, Mobile
9:00 – 10:00 am Keynote: Human-centric Innovation
Mike Walsh, CEO, Tomorrow
Osceola Ballroom
10:00 – 10:30 am Break
10:30 – 11:00 am Platforming for the Future of Mobile Banking
Alex Yi, SVP, Products, Platforms and Services
11:00 – 11:30 am Mobile Product Roadmap: What’s New and What’s Next
Lou Byfield, Director, Product Management
11:30 am – 12:00 pm The Evolving Landscape of Digital Payments
Mike Kresse, Group Executive, Digital Payments
12:00 – 1:00 pm Lunch
1:00 – 1:30 pm The Cardless Cash Ecosystem
Doug Brown, Group Executive, Mobile
David Oyadomari, Sr. Exec. VP, Digital Channels, Bank of Hawaii
1:30 – 2:00 pm The Power of Customer Choice
Jim Magats, VP, Head of Payments, Product and Engineering, PayPal
2:00 – 2:30 pm Mobile Commerce — Keeping Banks Competitive
Hitesh Bajaj, VP, Mobile Commerce and New Products
Dave Abouchar, Director, New Mobile Products
2:30 – 2:45 pm Break
2:45 – 3:15 pm Advanced Analytics: Redefining Data
David Favela, Director, Data and Analytics
3:15 – 3:45 pm Bank Social: A Case Study on Social Media Success
CarrieAnne Cormier, VP/Retail Operations & Strategy, Avidia Bank
Todd Wood, eManager/Digital Banking Manager, Avidia Bank
3:45 – 4:00 pm Break
4:00 – 4:30 pm Breakout Sessions
4:30 – 5:00 pm Where Banking Meets Life: IoT, AI, Voice Banking and Beyond
Patrick Donohue, Director, Mobile Innovation
Jeffrey Neong, Sr. Software Engineer, Lead Technology Evangelist
5:00 – 7:00 pm Battery Reception – Demos, Food and Drinks
735 Battery Street, Floor 1, San Francisco
7:00 – 8:00 am Breakfast
8:30 – 9:30 am Transformative Banking: Digital One
Susan Hawkins, EVP Digital Banking and Digital Payments
9:30 – 10:00 am Weapons of Math Destruction
Brandon Dewitt, Co-Founder and CTO, MX
10:00 – 10:30 am Break
10:30 – 11:00 am Tablet Design: Tailored to Touchscreen
Kyle Tait, Director, User Experience
11:00 am – 11:30 am Fueling Differentiation Through Customization
Shadi Saifan, VP, Technology
Kartik Raina, Director, Professional Services
11:30 am – 12:30 pm Lunch
12:30 - 1:00 pm Driving Revenue with New Verticals
Nick Jezienicki, Director, Mobile Products and Solutions
Nicole Harris, Senior Product Owner
1:00 – 1:30 pm Cyber Security – Fighting Financial Fraud
Stephanie Sawyer, Mobile Product Manager
1:30 – 2:30 pm Breakout Sessions
2:30 – 3:00 pm Break
3:00 – 4:00 pm Innovate in 8
Finovate-style demos from MasterCard, TimeTrade, Sensibill and more
4:00 – 5:00 pm Solution Demonstrations
Speak with subject matter experts, peers and partners
6:00 – 9:00 pm Signature Event at Spin – Dinner, Drinks and Ping Pong
690 Folsom Street, San Francisco

   Download agenda >

*The agenda is subject to change.



SPiN San Francisco
Wednesday, September 20

Join us at SPiN San Francisco for a night of food, drinks, socializing – and best of all, ping pong! In the Bay Area and beyond, ping pong has become a favorite pastime for colleagues to build teams, brainstorm or enjoy a friendly competition.

SPiN has 19 STIGA tables, two bars, a VIP lounge and an outdoor patio. With outlets in New York, Chicago, Toronto and Los Angeles, SPiN takes ping pong to a lively new level. Leather club chairs, ‘70’s style light fixtures and modern art murals fill the walls. Owned in part by Oscar-winner Susan Sarandon, the space is a mix of ping pong, modern design, chic cocktails and delicious dining.

We’ve reserved the entire venue for you to join old friends and meet new ones. Whether you wish to participate in a tournament, play a casual game or be entertained while mingling over food and drinks, what better way to welcome you to San Francisco.


Conference Fees
Early bird rate – $599 (June 1 – 30)
Standard rate – $699 (between July 1 – August 25)

Conference Cancellation Policy
A 15 percent refund fee will be charged for all cancellations before August 25. There are no refunds for cancellations made after August 25.

Hotel Costs
If you are planning to stay with us in San Francisco, visit the MCM Reservation Link to reserve your room at the Palace Hotel. A block of rooms has been reserved at a special rate of $335 per night (plus tax). The rate is good for bookings made through August 25. Reservations made after that date are subject to availability and hotel pricing.

Hotel Cancellation Policy
There is a 72-hour cancellation policy at the Palace Hotel, San Francisco. Please contact the hotel directly at 415.512.1111 to cancel your room.


1. How do I register?

To register, visit our registration site and complete the registration form online.

2. Can I make a change to my registration?

To make changes to your registration, visit our registration site, enter your confirmation number and make your modifications. If you are unable to find your confirmation number, contact Jill van Haaften at

3. What do I do if I need to cancel? What is your cancellation policy?

If you need to cancel your registration, email your cancellation to Jill van Haaften at as soon as possible. Refer to the cancellation policy by visiting the Details and Cost section on this page. Hotel reservations must be cancelled by calling your hotel directly.

4. When is the hotel reservation cutoff date? What do I do if I miss it?

Effective until August 25, a block of rooms at the Palace Hotel, San Francisco has been reserved for 2017 MCM attendees at a special FIS rate of $335 per night (plus tax).

To make a reservation at the special FIS rate, refer to the Hotel and Travel Information section of this site. Room reservations and hotel charges (including phone, incidentals and meals, except those indicated on the conference schedule) are the responsibility of the attendee. All hotel changes and cancellations must be done by calling the hotel directly.

Reservations made after that date are subject to hotel availability and pricing.

5. When is the meeting registration cutoff date?

Registrations will be accepted up until August 25. This conference has a limited number of attendees and as such, a closing date for registration.

6. When is early bird registration?

Early bird registration is from June 1 – June 30.

7. Are the conference facilities wheelchair-accessible?

FIS recognizes the need to comply with the Americans with Disabilities Act. Please contact Jill van Haaften at if we can accommodate any special needs you may have.

8. What is the conference attire?

Conference attire is California business casual. For men, we suggest nice jeans or dress slacks with polo or collared shirts. For women, we suggest dress slacks or skirts with business-appropriate tops or sweaters. September in San Francisco is the best time of year to visit, but if the fog rolls in, having a sweater or light coat is essential. Please check the weather forecast prior to arriving.


Welcome to FIS Mobile Client Meeting online registration. All meeting registrations include access to insightful general sessions, break-out sessions and engaging networking opportunities.

After registering, please make your hotel reservations at the Palace Hotel, San Francisco. A block of rooms has been reserved at a special rate of $335 per night (plus tax) through August 25. Reservations made after August 25 are subject to hotel availability and pricing.




If you have any questions, please contact the conference event planner, Jill van Haaften at