United Kingdom

Consumer business Insights

Challenger banks and fintech startups are clearly shaking up the U.K. banking sector, as consumers now expect a digital-first, customised and convenient banking experience.

See how fraud can become service opportunities.

Take the journey with Antony.
 
 

Security is a Double-edged Sword

U.K. consumers are generally happy with their banks' security and privacy protocols, but a mistake can be costly. If security lapse happens, customers are more likely to switch banks

Victim of Financial Fraud

8%
ARE FRAUD VICTIMS
13%
OF THOSE WHO SWITCHED BANKS HAVE EXPERIENCED FRAUD
8%
OF THOSE WHO STAYED WITH THEIR BANKS HAVE EXPERIENCED FRAUD
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See how enhancing digital payments benefits your customers

Take the journey with Anne.

Potential for Open Banking

U.K. consumers regularly go outside their banks, with 66 percent using alternative financial services, notably P2P payments. In the new open banking framework, banks can work with trusted technology partners to quickly fill their solution gaps.

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See how advisorship and insights drive customer satisfaction.

Take the journey with Sophia
 
 

Education is Job One

To meet the younger generations' huge appetite for financial knowledge, banks' websites, blogs, events, mobile applications and even telephone communications deserve intense focus and investment. Educational content, coupled with analytics, can help banks understand which products are best for a customer.

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PACE 2018 Findings U.K Consumer

Now in its fourth year, the annual FIS'" Performance Against Customer Expectations (PACE) findings offer a clear view into how well banking providers are meeting the needs of their customers. For 2018, FIS surveyed U.K. consumers and asked them to rank the importance of nine key attributes - simplified from the 18 attributes of previous years - and then score their primary banking provider's performance in those areas.

These nine key attributes are built into FIS' RUN CONNECT GROW model, which represents a bank's levels of service and the steps to achieve success.

 
 
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