This year, for the first time, FIS surveyed hundreds of bank executives about their priorities and how they compare to the expectations of their commercial clients (SMBs).
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Overall, the highest investment priorities for bank executives over the next 12 months are faster payments/payments infrastructure/payments modernization and improving their fraud prevention, followed by enhanced digital channel offerings and improved mobile payments.
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While community bank executives are focusing heavily on digital payments – a longtime pain point – they’re putting more attention and investment toward artificial intelligence than at other banks.Go beyond the summary and access the full report >
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Digital transformation is a key initiative for all banks, but smaller banks and credit unions are not fully convinced such investments are essential to keep commercial clients happy. In fact, 28 percent of credit union executives believe their digital investments are too high.Go beyond the summary and access the full report >
Now in its fourth year, the annual FIS'" Performance Against Customer Expectations (PACE) findings offer a clear view into how well banking providers are meeting the needs of their customers. For 2018, FIS surveyed U.S. bank executives and asked them to rank the importance of nine key attributes - simplified from the 18 attributes of previous years - and then score their primary banking provider's performance in those areas.
These nine key attributes are built into FIS' RUN CONNECT GROW model, which represents a bank's levels of service and the steps to achieve success.