Moderna plataforma de serviços bancários da FIS
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Providing good service is important to us. If we don’t get it right for you, please tell us soon so we can put it right and make improvements.
When we receive your complaint we will contact you to let you know:
If your complaint is particularly complex, it may take longer for us to reach an agreement with you. Once your complaint has been investigated, we will issue a final response. If we haven’t done this within 15 days, we will write to you to explain why, and indicate when you can expect a final response.
If you are a Canadian merchant and believe that our conduct or the conduct of any affiliated service provider is contrary to the Code of Conduct for the Credit and Debit Card Industry, you may report the matter to us via the following channels:
To assist us in reviewing your issue, please provide the following, where applicable:
Upon receipt of your issue, we will investigate the matter and aim to provide you with a written response within 30 days. This response will either provide the disposition or resolution of the issue or will indicate that additional time is needed to investigate your issue. If additional time is required, Worldpay from FIS will provide you with a written response regarding the disposition or resolution of the matter within a maximum of 90 days.
After our receipt of your concern/issue, if you believe that the disposition or resolution is either inconsistent with the Code or feel your issue has not been adequately addressed, you may report the issue to People’s Trust by:
Please visit the Financial Consumer Agency of Canada's website for more information on merchant rights under the Code of Conduct for the Credit and Debit Industry in Canada.
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