Managed IT, Security and Risk Services

Use Our Scale and Breadth of Services to Your Competitive Advantage

Maintaining multiple technology systems and managing evolving information security risks take significant time, resources, capital and constant monitoring to keep your operations running smoothly and data current and secure.

  • Free up valuable IT resources to focus on mission-critical activities.
  • Reduce overhead and training costs with fewer on-staff IT professionals.
  • Benefit from around-the-clock monitoring while incorporating information security compliance requirements.
  • Utilize FIS’ modern IT and IS technologies to minimize capital expenditure.
  • Take advantage of the expertise of a global leader in financial services risk, information security and compliance.

Managed IT Services

Augment Your IT Team and Ensure Business Continuity

Managed IT Services

FIS’ Managed IT services provide flexibility to financial institutions as their needs vary and evolve. Our experienced staff takes action to ensure your assets, systems and applications stay current and continuous. That’s why organizations in financial services and other industries rely on FIS™ and its teams of experts who are dedicated to information, network and internet security.

As part of our baseline offering, you receive:

  • Semi-annual IT strategic planning sessions
  • A dedicated IT relationship manager and a single point of contact (SPOC) team
  • An emergency response team (ERT) for second-tier support
  • Online, real-time reporting, including moves, adds and changes (MACs)
  • Local area network (LAN) and wide area network (WAN) management

Additional services include:

  • Network Services provides reduced-cost connectivity between the institution’s operations center and FIS data centers through our partnerships with Tier 1 telecom providers.
  • FIS’ Telephony Operations Center (TOC) provides managed IP telephony services for designing, implementing and managing the VoIP system, including quality of service (QoS), class of service (CoS) and overall voice delivery.

Managed Security Services

Better Protect Your Company, Customers and Data

FIS Managed Security Service (MSS) acts as your in-house information security department, providing state-of-the-art, vigilant, 24/7 monitoring and compliance services. MSS delivers a comprehensive, proactive and preventive approach to addressing security, reducing potential downtime from incidents and reactive measures.
Our MSS team utilizes near-instantaneous threat intelligence from our Threat Intelligence Unit and turns it into actionable information for our clients. We also maintain close relationships within security and intelligence communities in the public, private, government and financial sectors:

  • Department of Homeland Security (DHS) National Cybersecurity and Communications Integration Center (NCCIC)
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • Financial Services Sector Coordinating Council (FSSCC)
  • Microsoft Digital Crimes Unit

The MSS suite offerings include :

  • Patch and vulnerability management
  • DNS hijacking/pharming
  • Network and brand reputation services
  • Network and host intrusion prevention
  • Web application protection
  • Endpoint threat detection and prevention
  • Email backup, e-discovery, encryption and multi-factor authentication

Visit our thought leadership page for more information security resources.

Managed Security Services

Managed Risk Services

Identify, Evaluate and Mitigate Risks

Managed Risk Services

FIS Managed Risk Service (MRS) becomes an extension of your risk management department. An FIS team with banking expertise facilitates and guides you through current IT risk management, compliance and regulatory processes to enhance your daily operations, help prepare you for audits, mitigate your risks and plan for the unexpected. Our services include:

  • Continuity
    • Business continuity planning
    • IT disaster recovery walkthrough
  • Security
    • Cybersecurity risk assessment
    • GLBA risk assessment
    • Phishing testing and education
  • Compliance
    • Vendor risk management
    • Online banking risk assessment
    • Red flags/Identity theft risk assessment
    • Enterprise risk management assessment