Now that she’s graduated and started her career, Chloe wants to establish some new accounts with her bank. She takes out her tablet, signs in to online banking and begins to compare new accounts. She adds a new checking and savings account to her shopping cart and opens a chat to ask how long it typically takes to get new debit cards.
Chloe begins her application but realizes she needs to leave for dinner with her new co-workers, so she saves it for later and heads out the door.
On her way to dinner, Chloe swings by the ATM to get some cash. As she signs in to her mobile app to set up the withdrawal, she sees an ad for a credit card she’s been pre-approved for. Perfect timing. She adds it to her shopping cart. She’ll think about it.
The next morning, Chloe grabs her laptop to finish opening her new accounts. When she signs in to get started, she sees a message from her banker related to the application she started and the credit card she added to her shopping cart last night.
Chloe decides to give her banker, Mark, a call and learns that she doesn’t need to open a new checking account. Mark helped change her student checking to a personal checking account with no fees. He also answered her credit card-related questions and set up alerts to monitor her account activity.
Chloe signs in to her online banking and sees that Mark removed the checking account from her shopping cart just as they discussed. She completes her applications for the new savings account and credit card. She pulls out the $100 check from her grandparents for her graduation, and funds the savings account right from her phone.