Follow Chloe’s journey to opening her own bank accounts.

Chloe ChenardWeb Developer

About Chloe Chenard
  • Age: 22
  • Location: Charlotte, NC
  • Homeowner: No
  • Job: Web Developer
  • Income: $65,000
  • Accounts: Student checking and joint credit card with her parents – no savings account
Chloe's Challenges
  • Chloe just graduated college and moved to a new city where she’s started her first professional job. She needs to establish some new accounts to replace her student checking and parents’ credit card.
FIS Solutions
  • FIS™ Digital One® Consumer Online Banking
  • FIS Digital One Account Open
  • FIS Digital One Banker

Chloe ChenardWeb Developer

Learn More
X About Chloe Chenard
  • Age: 22
  • Location: Charlotte, NC
  • Homeowner: No
  • Job: Web Developer
  • Income: $65,000
  • Accounts: Student checking and joint credit card with her parents – no savings account
Chloe's Challenges
  • Chloe just graduated college and moved to a new city where she’s started her first professional job. She needs to establish some new accounts to replace her student checking and parents’ credit card.
FIS Solutions
  • FIS™ Digital One® Consumer Online Banking
  • FIS Digital One Account Open
  • FIS Digital One Banker

Now that she’s graduated and started her career, Chloe wants to establish some new accounts with her bank. She takes out her tablet, signs in to online banking and begins to compare new accounts. She adds a new checking and savings account to her shopping cart and opens a chat to ask how long it typically takes to get new debit cards.

Chloe begins her application but realizes she needs to leave for dinner with her new co-workers, so she saves it for later and heads out the door.

On her way to dinner, Chloe swings by the ATM to get some cash. As she signs in to her mobile app to set up the withdrawal, she sees an ad for a credit card she’s been pre-approved for. Perfect timing. She adds it to her shopping cart. She’ll think about it.

The next morning, Chloe grabs her laptop to finish opening her new accounts. When she signs in to get started, she sees a message from her banker related to the application she started and the credit card she added to her shopping cart last night.

Chloe decides to give her banker, Mark, a call and learns that she doesn’t need to open a new checking account. Mark helped change her student checking to a personal checking account with no fees. He also answered her credit card-related questions and set up alerts to monitor her account activity.

Chloe signs in to her online banking and sees that Mark removed the checking account from her shopping cart just as they discussed. She completes her applications for the new savings account and credit card. She pulls out the $100 check from her grandparents for her graduation, and funds the savings account right from her phone.

       
   
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Banker View
Digital One’s component-based and open platform provides continuous engagement between Chloe and her banker across all channels – at all times. Learn More >
FIS Digital One Consumer Online Banking
FIS™ Digital One® Consumer Online Banking provides Chloe with a modern, consistent experience across all her devices with easy access to her favorite features like Digital Chat and Bill Pay. Learn More >
Shopping Cart
Chloe uses the product selector to explore different accounts. She can easily add them to her shopping cart and either check out or save them for later. Learn More >
Banker View
Bank associates can also analyze account opening results at any time. Pull on-demand reporting on approval ratings, application status, and more Learn More >
FIS Digital One Account Open
Account Open lets Chloe open new accounts effortlessly. Because she’s an existing customer, all her personal information is already pre-populated. And she can easily save her application and complete it later – from any device. Learn More >
Banker View
Mark sees that Chloe has saved her application and reacted to an offer by adding it to her shopping cart. Learn More >
Pinpoint Marketing
Pinpoint Marketing lets Chloe’s bank present relevant offers to her, at the right time and the right place. Learn More >
Digital One Mobile – Cardless Cash
Cardless Cash™ allows Chloe to use her mobile device to get cash from an ATM, all without using her card. Learn More >
Secure Messaging
Secure Messaging provides a seamless and proactive way for bankers to communicate with their customers. Learn More >
Banker View
Mark can seamlessly make updates to Chloe’s account and update her shopping cart for her. Learn More >
Push Alerts
Push Alerts allow Chloe to set up triggers when her cards are used outside her specified parameters, like when there’s a transaction made for over $200. Learn More >
Mobile Remote Deposit Capture
With Mobile Remote Deposit Capture, Chloe can fund her new account and deposit her other graduation checks directly from her phone – saving her a trip to the branch. Learn More >
Banker View
Mark can see that Chloe has opened her accounts successfully. He’ll follow up in a few days to make sure she’s received her new credit card. Learn More >
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