Open Banking Customer Journey - FIS Global

Elizabeth & MichaelNurse and TV editor

About Elisabeth & Michael
  • Age: 27 and 28
  • Status: Engaged
  • Children: None
  • Homeowner: No
  • Job title: Nurse and TV editor
  • Annual income: €80,000
Elisabeth & Michael's Challenges
  • Life events: Looking to buy their first home together
FIS Solutions
  • FIS Customer Experience Suite
  • FIS Code Connect
  • FIS Open API Framework
  • FIS Consent Manager
  • FIS Outsourcing

Elizabeth & MichaelNurse and TV editor

Learn More
X About Elisabeth & Michael
  • Age: 27 and 28
  • Status: Engaged
  • Children: None
  • Homeowner: No
  • Job title: Nurse and TV editor
  • Annual income: €80,000
Elisabeth & Michael's Challenges
  • Life events: Looking to buy their first home together
FIS Solutions
  • FIS Customer Experience Suite
  • FIS Code Connect
  • FIS Open API Framework
  • FIS Consent Manager
  • FIS Outsourcing

Elizabeth and Michael decide to buy a property together and research listings to visit on the weekend. While online Elizabeth receives an ad from her bank illustrating mortgage products and loyal customer pricing. She clicks through and is redirected to the bank’s loan products and saves the url link.

Elizabeth and Michael are pleased to learn that Elizabeth’s bank provides a digital interactive needs assessment tool and rewards Elizabeth’s existing banking relationship. They make an appointment to meet the in-branch financial advisor using the bank’s mobile appointment tool.

Before the meeting, Michael provides consent for Elizabeth's bank to view his financial profile.

At the meeting, the financial advisor is able to assess both Elizabeth and Michael’s financial position, confirm their specific needs details and inform them of further product bundling benefits if they open a joint online account to service their new mortgage.

As the meeting comes to a close, the financial advisor suggests in future they might like to meet with him virtually in the bank's new VR environment.

       
       
       
   
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Marketing Execution
Elizabeth's bank is an FIS customer that runs its business from FIS’ outsourcing utility. The FIS Customer Experience Suite and FIS Core solution provide complete and informative data that can be further leveraged by a FinTech Data Analytics solution through the FIS Code Connect API Platform to drive timely and impactful banking experiences. Learn More >
Connected Experiences
Elizabeth’s bank uses the FIS Code Connect API integration layer and FIS Customer Experience Suite’s dynamic Enterprise Product & Pricing along with their consumer digital channel solution to provide a wide range of innovative owned and 3rd party access methods. Learn More >
Open Banking and Data Rights
The FIS Open API framework and FIS Consent Manager solutions enable Michael to provide consent for Elizabeth's bank to view his bank account details. With open banking, consumers have control of their own banking data and better access to financial products and services. Learn More >
Complete Visibility and Dynamic Pricing
The FIS Customer Experience Suite uses the customer's own data to provide a full 360-degree view of all customer relationships, strengthening engagement and loyalty, and offering targeted, relationship pricing to drive organic revenue and profit growth. Learn More >
Digital Transformation
The FIS outsourcing utility with modernized capabilities has allowed Elizabeth's bank to expose its core solutions in new innovative ways to empower transformative customer experiences. Learn More >
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