Digital Solutions Customer Journey - India - FIS Global

Amit & NehaStock Analyst and Event Manager

About Amit & Neha
  • Age: 27 and 26
  • Status: Married
  • Children: No
  • Homeowner: First-time Homebuyers
  • Job title: Stock Analyst and Event Manager
  • Annual income: INR 35,00,000
Amit & Neha's Challenges
  • Amit and Neha are recently married millennials starting their life journey together. They are looking to buy a new apartment and move in at the earliest.
FIS Solutions
  • FIS Digital Solutions
  • Loan Origination System
  • ATM Managed Services
  • Memento
  • Loyalty

Amit & NehaStock Analyst and Event Manager

Learn More
X About Amit & Neha
  • Age: 27 and 26
  • Status: Married
  • Children: No
  • Homeowner: First-time Homebuyers
  • Job title: Stock Analyst and Event Manager
  • Annual income: INR 35,00,000
Amit & Neha's Challenges
  • Amit and Neha are recently married millennials starting their life journey together. They are looking to buy a new apartment and move in at the earliest.
FIS Solutions
  • FIS Digital Solutions
  • Loan Origination System
  • ATM Managed Services
  • Memento
  • Loyalty

Amit and Neha want a loan for a new apartment. They approach a startup housing finance company.

To open the new bank account required for the loan, all they need are their Aadhaar cards and thumbprints.

Their account is opened, and the loan is processed. They can move into their new apartment.

Packers move them in, and Amit has to get cash to pay. He rushes to the ATM and tells Neha to order lunch. Amit withdraws money from his account using his debit card.

Neha orders lunch on her smartphone using a new food ordering app. Because she's a customer at the bank, she gets a 50 percent discount off her first order.

The food arrives, and Amit pays the remaining balance by card via the delivery boy's smartphone, which serves as a mobile POS device.

Neha then reminds Amit to remit money for his parents' anniversary. He opens his mobile banking app. To ensure the transfer is legitimate, the app asks Amit a few more questions this time.

Amit decides to treat his parents to a movie for their anniversary, and pays upfront using his e-wallet.

       
   
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Loan Origination System
FIS' loan origination system empowers housing finance companies to process applications digitally, rather than on paper, automating the origination cycle, from application and processing to decisioning and disbursal, in a workflow-driven automated environment. Learn More >
Electronic KYC
"Know Your Customer" is required to open a bank account. With an Aadhaar card, India's unique identity system using biometrics, only a thumbprint is necessary to open a bank account. Learn More >
Digital Solutions
FIS Digital Solutions provide the seamless online experience that today's customers want from their banks. FIS' common technology platform for financial institutions enhances agility and operaitonal efficiency for customers and bank employees, while significantly improving customer experience across all channels. Learn More >
ATM Managed Services
FIS' Managed Services of 13000 ATMs, ensure that sufficient cash is available whenever customers require it. Learn More >
Loyalty
FIS Loyalty runs loyalty and reward programs for banks and retailers. Using scoring, redemption and value-added services as three key pillars, FIS provides end-to-end turnkey loyalty solutions for customers. Learn More >
Kinetic Pay
Kinetic Pay enables card and payment processing using any mobile phone. Built for small and medium enterprises, by simply downloading the mobile app and using the secure Kinetic Pay card reader, any mobile phone can be used to accept payments on the go. Learn More >
Memento
Memento is an enterprise fraud and risk management solution that uses artificial intelligence and analytics to detect and reduce fraud. When the system senses a risky transaction, such as a money transfer, it increases the security requirements for the transaction. Learn More >
IST Switch
IST Switch is a leading-edge payment engine used to acquire, authenticate, route, switch and authorize financial transactions across multiple channels. Learn More >
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