SophiaEntrepreneur
About Sophia- Age: 28
- Status: Single
- Homeowner: Yes
- Job: Entrepreneur
- Annual income: $90,000
- Less than a year ago started her own business selling hair style products.
- FIS Customer Experience Suite
- FIS Digital One
- FIS Core Solutions
- FIS Mobile Solutions
SophiaEntrepreneur
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As Sophia eats breakfast, she checks her bank balance on her mobile. She discovers that a large invoice is unpaid. Because this means a shortfall to pay her monthly bills, Sophia connects with her financial advisor at her bank via Skype to discuss a short-term solution.
Sophia's advisor discusses the different options that Sophia has while reviewing her business and relationship with the bank.
Sophia's advisor can happily offer her a competitive overdraft facility, which Sophia accepts through e-signature.
Upon arrival in the office, Sophia logs into her online banking to pay the monthly bills. She happily recognises that her new overdraft facility is in place.
Sophia knows that she is in good hands with her bank and financial advisor. For the bank, having full view of current engagements means it can better serve its customers.
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Omnichannel
FIS Digital Services offers a collated view of Sophia's finances across all channels, from the bank's branch and back office systems, through to her online, mobile and digital services. Sophia can view and tailor the service to suit her preferences on the mobile and digital banking access. Because the bank's app enables a Skype call, the financial advisor has all of Sophia's account details on screen as the call comes through.
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Complete Visibility
FIS Enterprise Customer provides a 360-degree view of the customer. FIS Enterprising Pricing and Product allows the advisor to tailor a competitive product for Sophia. Sophia can review the product offering on her mobile devices and assess if the product is right for her.
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Lending
FIS Core System sets up a new revolving line of credit on Sophia's business account. The new account is attached to Sophia's profile and instantly accessible via the channels of her choice.
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Digital Channels
FIS Digital Services allows Sophia to access all of her accounts via Tablet, Mobile, Wearable devices as well as traditional Desktop and PC Banking services. She can view her complete profile of accounts on the device of her choice, which ever and whenever it suits her.
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