The bank recently switched core processing from in-house to outsourced with FIS. It’s time to see where else they can improve operations.
Linda just met with the bank’s regulators. They were extremely pleased that First Bayou Bank’s data is securely managed by a top-tier provider.
Stan used to work the night shift handling batch transaction processes. Because it’s now handled by FIS, he can train as a teller.
Last quarter saw tremendous growth in new accounts. Linda believes this is because new customers can open and access accounts from any device.
Every morning, Linda enjoys a coffee and a beignet while reviewing daily exception reports that automatically generate from the core.
The bank now offers mortgages. Statements are generated automatically from the core and can be sent digitally or by mail.
The bank’s new mortgage program allows payments to be sent directly to FIS for scanning and processing.
A customer enters the branch and asks Stan about a recent statement she received (and deleted by mistake). Stan pulls it up quickly and helps.
The branch is throwing a small party for Stan’s 10-year anniversary with the bank. Dawn from HR ordered the catering, and Linda paid her back through Zelle© in the bank’s app.
With all the savings from outsourcing back office functions, Linda and the board of directors decide to acquire a small bank in Lafayette. The shareholders are pleased.