Follow Robert's journey to streamlining retirement business operations.

Robert

About Robert
  • Age: 57
  • Location: Columbus, OH
  • Company: Midwest Bank
  • Retirement Plan Assets: $1.2 billion AUM
  • Retirement Plans: 250
  • Retirement Participants: 9,500
Robert's Challenges
  • Efficiently running Midwest Bank's retirement system and processes
FIS Solutions
  • FIS Retirement Solutions – Business Process Outsourcing (BPO)
  • FIS Retirement Solutions - Professional Services
  • FIS Retirement Solutions - Year End Data Collection
  • FIS Retirement Solutions – Retirement Plan Communications Suite

Robert

Learn More
X About Robert
  • Age: 57
  • Location: Columbus, OH
  • Company: Midwest Bank
  • Retirement Plan Assets: $1.2 billion AUM
  • Retirement Plans: 250
  • Retirement Participants: 9,500
Robert's Challenges
  • Efficiently running Midwest Bank's retirement system and processes
FIS Solutions
  • FIS Retirement Solutions – Business Process Outsourcing (BPO)
  • FIS Retirement Solutions - Professional Services
  • FIS Retirement Solutions - Year End Data Collection
  • FIS Retirement Solutions – Retirement Plan Communications Suite

Robert reviews his company’s strategic roadmap to identify ways to reduce the costs and complexities of running the retirement plan business to focus on growth and enhancing the client experience.

Robert schedules a Professional Services assessment of all his operations and processes. The consultant identifies specific gaps within the back office and lays out a plan to address the issues and optimize performance.

After the assessment with Midwest's retirement partner, Robert decides to outsource the daily recordkeeping and compliance oversight functions as a starting point to reduce costs and streamline operations.

The assessment also identifies a solution that helps Midwest automate the year-end data collection process, simplifying and expediting the practice to save the company time and resources.

Robert implements a plan communications reporting suite that provides an enhanced client experience, and helps his firm reduce costs, meet legal and regulatory requirements and streamline business operations.

       
   
;
Scroll right or use
your arrow keys
to view journey
Take the Journey
Professional Services
The FIS Professional Services team combines innovative thinking with unrivalled firsthand knowledge of the retirement industry. Working closely with clients, we can identify areas within a business that can be streamlined through process design or automation, or outsourced for a competitive advantage. Learn More >
Business Process Outsourcing (BPO)
FIS, through its retirement platforms, administers more than $3 trillion of assets for approximately 53 million retirement plan participants on more than 400,000 plans. FIS offers retirement plan providers a range of options, from a fully outsourced model to management of specific components of their business, to simplify data onboarding, recordkeeping, compliance activities, tax reporting, payment processing and call center services. Learn More >
Year-end Data Collection
FIS’ YEDC solution simplifies the data collection process and allows you to securely collaborate with plan sponsors in real time to collect and confirm year-end information for annual compliance testing, contribution allocations and completion of Form 5500. Learn More >
Retirement Plan Communications Suite
Regardless of plan size, FIS can help clients get the most from participant and plan sponsor communications with easy-to-read, configurable statements. Our comprehensive offering includes quarterly and annual participant and plan sponsor statements which are available electronically or can be printed and mailed using our FIS fulfillment solution. Learn More >
DOWNLOAD THE PLAYBOOK
SHARE THE EXPERIENCE

DOWNLOAD PLAYBOOK