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Disputes and chargebacks

FIS provides a comprehensive, regulated service for the resolution of fraud and non-fraud disputes on global credit and debit card transactions, with an option to warranty against losses caused by process failure.

We pride ourselves on the delivery of exceptional customer service through our experienced contact centres and chargeback analysts.

Our services are proven to reduce the total cost of operation through our efficiency initiatives and economies of scale and exceed the SLA’s mandated by the schemes.

We are able to achieve this through our proprietary banking software platforms and workflow management system that provide the Management Information (MI) to drive outstanding performance. Our clients receive a monthly MI review of their data that allows them to review all work in progress.

Unlike in-house solutions, you can manage costs as you grow your business through our creative pricing options which enable you to pay per chargeback. We are so confident in our processes that we can offer a warranty against any losses associated with our errors.

Unlike many of the other companies working in this arena we can handle both small and large implementations and can scale with your business.




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