Insights for becoming – and remaining – consumers’ FIRST choice for financial services

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Keeping a Step Ahead of Consumer Expectations

The 2016 FIS Consumer Banking PACE Index indicates that up to half of banked consumers globally will turn to a provider other than their primary financial institution for advice and lending to support their life events – or don’t know where to turn for financial assistance.

As consumers move from banking to living, the PACE Index enables banking providers to identify the opportunities to become – or remain – FIRST in the minds of their customers.

What Is the FIS Consumer Banking PACE Index?

The Index measures performance gaps on 18 service expectations.

FIS conducted online research with 10,000 banked consumers in nine countries to produce the index.

  • How consumers score the importance of 18 service expectations
  • How consumers score their primary banking providers' performance on 18 service expectations
  • =
  • Positive or negative performance gap
Watch this Video >

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Hear What Consumers Have to Say

From the streets of India to hometowns in rural America,
consumers tell us what they think about banking.




  • Consumers are more open to their banks helping them achieve their financial goals and aspirations, and yet 75% have NO FORM of financial advisor.

  • Up to half of consumers will turn FIRST to their primary financial institution for advice and lending to support their life goals, but many are ready to look elsewhere or don’t know where to turn.

  • 70% of banked consumers foresee a life event in the next 36 months that will significantly impact their finances.
Growing numbers of consumers are looking for financial guidance from banks.
Don’t miss your opportunity. #FISCloseTheGaps

For country-specific insights on banked consumers’ perspectives

FIS country reports featuring the FIS Consumer Banking PACE Index™ provide an in-depth look at the key drivers of nine country indices and specific areas of strengths and weaknesses among banking providers in those countries.